Pool Supply UnlimitedReviews of poolsupplyunlimited.com

It was a good experience overall. The final check out was a bit waunky. It kept bringing me through the same loop that stopped before providing my credit card information. After several tries, the type the numbers prompt finally came up.. Other than that, I would give it a five star rating.

so far the parts i needed were very easy to find for the ips controllers that i have the whole website flowed and was easy to use

blower did what I needed

Decent customer service

Shipment was a lot slower than expected but, it did arrive in good condition.

It was easy to order. Shipment came fine. The product was new to us. Product was easy to maneuver in pool. The verdict is still out on the product itself. There were pluses and minuses on the product.

Can't believe I waited so long to take the plunge; Why didn't I do it sooner! Well worth it!

Our experience with them had bumps, but it turned out well. I was searching for a pool heater, and found them to offer the lowest prices, including worldwide shipping with UPS. ✔ Their system has a separate "global checkout" which is processed by a 3rd party, Zonos, and payment using CC or PayPal. There were 3 issues: 1. There was a coupon, but no coupon field in the global checkout form. In a live chat, the rep told me to pay, and they will refund the coupon amount. This came true. ✔ 2. There was an option to "Prepay duties and taxes" stating: "Guaranteed Total Landed Cost! - No additional taxes or duties will be applied to your order." I selected it, and the additional amount "Duties and taxes" was added to the Order Total. The invoice and Order Confirmation do not show the D&T part. I mentioned this to the rep who helped me with the coupon. He said "it's all handled". The UPS Tracking said "A missing commercial invoice is causing a delay." This took 3 days including the weekend. When UPS delivered the heater, they told us that there was no prepayment for D&T, and so they charged us $126 for D&T + disbursement fee. So I used the contact form of the PSU website to report this and ask for help. A case ticket was created, and the rep (another rep) replied: "The D&T were paid for, as we did contact them yesterday to confirm these charges." She asked for the receipt we got from the UPS driver. I attached it along with the invoice. She promptly replied: "We will credit you these charges." This too came true. ✔ 3. CS communication was poor sometimes. Emailing their only address "sales" is ignored. Apparently, they only respond within a ticket created thru the contact form. Even in live chat, at two times, days apart, in separate subjects, with different reps, the rep joins the chat and asks about the issue, I reply, they say something like "let me see", I wait, and they never speak again. One time the rep left the chat room without responding to my question. Perhaps the New Year holiday had an effect. We now consider these issues minor, as the heater came in proper packaging, brand new, and it works well. ✔ Thru this bumpy process which took 18 days, the promised offer was delivered, and we're satisfied. So overall, this was a good deal, and the company completed the job successfully.