Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
439 reviews
Pony O Hair AccessoriesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Easily create ponytails and buns with PONY-O Hair Accessories! The PONY-O and BUN BARZ are a must have for all hair types: fine, thick, and curly! PONY-O Hair Accessories are super secure, comfortable, non-creasing or damaging, easy to apply and remove. Fine hair appears 100% fuller and thick hair stays up while feeling weightless. Curly hair doesn't get pulled, snagged or flattened! No more little pulled pieces.
Pony O Hair Accessories (ponyo.com) has 439 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 199 reviews with 1 star · Clear filters
Absolutely rubbish!! Difficult to get hair through band, eventually did and I flattened it with difficulty and tried to bend it as advertised. Extremely difficult then it just fell out 🙄🤷♀️ Don’t waste your money!!
By Heather W.
What an incredibly disappointing product. I was so excited to try the pony-o and then confused when I did. It does not at all do what it claims or what the pictures look like. It falls flat, does not hold my hair up, becomes loose so quickly. I haven't used a conventional hair elastic in ages (scrunchies and telephone cord only nowadays) and I would absolutely choose an old school elastic to this... that is saying something. Such a waste of money!
By Tessa
Not gonna use it even once. I have fine hair and the piece itself is quite heavy so the "no damage, doesn't strech" won't apply to me. Tried it on and took it of after half an hour because i was starting to develop a headache. I also purchased the bun barz which are even heavier and totally useless in my opinion because it doesn't even stay closed in a circle when i bend it just in my hand without hair....
By linda
Absolutely brutal. Purchased in Airdrie Alta at a store (shoplift) It doesn’t work on my thin hair and of course they won’t offer a refund. I purchased three - such a waste
By M S.
Not only did their product not hold even half of my hair but their marketing team harassed me and deleted the truth from their ads FB forced on me. Then they filled my inbox with how to videos as if I hadn’t used them to begin with. Their product isn’t big enough for thick hair. I have thick, medium length, course hair. I bought the extra thick option. Half my hair barely goes into the ring. Then it won’t fold tight enough to not fall out. The bun bar is hilarious. It can’t even stay closed folded little less rolled into my hair. What a waste of money. Had they just taken my honest review and applied it to their product making a larger thicker ring.... I wouldn’t be posting here. But they have made a clear point to keep the truth from being associated with their products. This sort of thing used to be illegal. Misinformation about product and editing reviews that is.
By Zoë
Shocking for the money, advertising is fab look fab and of course the product is flat, doesn't hold my hair up at all falls out, doesn't stay perky and I brought the bun bars which don't work you can't over lap and when you manage to get it on the bun looks flat and horrible, if I could give it zero I would.
By Becky A.
Looks amazing, but doesn’t work in reality :/ I bought the ‘normal’ pony-o, but it doesn’t work at all. No ‘perky’ ponytail for me - false advertisement. I even ordered the bun bars, which I still haven’t received 4 weeks later. I have contacted the customer service, but the give strange replies. Like they don’t understand the problem. They provide a tracking number which doesn’t work, so what’s the use?? Don’t order from them!
By P de G.
Total waste of money my hair is thin isand medium length and it didn’t hold it at all 🤬
By Alexandra H.
