Pony O Hair AccessoriesReviews of ponyo.com

VERY Disappointed!! I have thin hair. I was hopeful this would work with my fine hair. But just like every single product out there, the Pony O does NOT work at all. It is too large to hold thin hair, and in fact, the rubber-like coating actually rips and breaks and damages my thin hair. It's way too heavy to hold thin, fragile hair. This is a total waste of money. They specifically say the product will work with thin hair, but that is simply an out and out LIE.

My hair is too thick and long for this product. I ordered the pony O XL and the bun bar, and even after following the instructions my hair just falls down. Granted, the pony O hangs on, but it doesn't hold my hair up. After contacting customer service, the supposed owner of the company was incredibly condescending, implying that it's my fault I couldn't figure it out and not hers. Also, they don't cover shipping to you or back to them, so it costs more than the product in shipping if you return it. I chose to just throw it out rather than waste any more money on this company.

Absolutely TERRIBLE customer service. A company that NEVER answers, returns your call and many times when you call their mailbox is full, don't respond to emails or facebook messages. what a JOKE of a company, they play childish games, very disrespectful. We will dispute our charces since our order never arrived, they promised to resend the products and resent the wrong items. I will NEVER recommend them to anyone and I will make sure to let everyone around me know.

This thick piece of rubber just slides right out of my hair. I've watched video after video. What a scam.

Great idea. Although, I have to agree with other users stating having issues with this product. I had problems getting it to stay in my thin, long hair. YES, I can read instructions and followed them. It just seems like it was a product rushed to market too quickly without quality testing. They didn't even come up with an original name. Don't waste your money and don't even bother with customer service. They are very condescending.

Doesn’t work for my thick hair. The pony tail won’t stay up. Really disappointed.

How very dishonest of them to allow my order to be charged long before shipping and using the pandemic for such an inordinate long delay. As soon as I put in my order, they spammed the hell out of my email and all of their ad ware keeps following me on nearly every website I visit. So 2 months after I ordered, these finally came in the mail. There was no packing slip in the envelope, and although I had ordered the full size one in black and the half up size in aqua, both got to me in the full size. Without a packing slip, I only have my email confirmation to prove they screwed up. I tried the aqua one half up anyway, and it actually worked for me, even though my hair is fine and not as thick as it was in younger years. However, it pulled uncomfortably before long. I tried the black one with all hair in a high ponytail, but I have a large head and my bottom hairs didn’t go up that high, even though it’s armpit length, so it felt like it would’ve worked if my hair was longer, but it doesn’t grow past it’s current length. So I’d use either for a waterfall do, since I like that style, or also a lower full ponytail, but just at home. They sell decorative ones, but these are ugly for public wear. BTW, they are Made In China, and they were not worth the price they charged for them. They should be sold at the dollar stores.

Don't waste your money. I have fine hair, which is why I was looking for something to make it appear a little fuller and perkier. The model for the "Fine Hair" instructions has thick nice hair. Of course it looks nice on her. On me, it looked like I was trying some new '80s hair fad.