Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
439 reviews
Pony O Hair AccessoriesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Easily create ponytails and buns with PONY-O Hair Accessories! The PONY-O and BUN BARZ are a must have for all hair types: fine, thick, and curly! PONY-O Hair Accessories are super secure, comfortable, non-creasing or damaging, easy to apply and remove. Fine hair appears 100% fuller and thick hair stays up while feeling weightless. Curly hair doesn't get pulled, snagged or flattened! No more little pulled pieces.
Pony O Hair Accessories (ponyo.com) has 439 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 199 reviews with 1 star · Clear filters
It goes up easily enough but within 20 to 30 minutes, it completely falls down with any movement. Don't spend the money, unfortunately. I was so excited when I first put it in and even when it feel i thought I must've done something wrong. Nope. It just doesn't work.
By Meaghan E.
Shipping took about a month. I read instructions and watched videos. There is PULLING of hair. To top it off I got a headache within minutes of putting this junk in my hair. Useless. Ill stick with my teleties. Do not waste your money on a pony-o!!!
By Tracy
THIS PRODUCT IS PURE SHI# !!!! Good advertising but all lies . DO NOT WASTE YOUR MONEY
By JENNIFER
THIS DOES NOT WORK. THEY TRIED CLAIMING I ONLY SENT HALF OF THE ITEMS BACK, HOWEVER, I LEARNED THE HARD WAY TO TAKE PICS OF WHAT IS RETURNED. THEY ARE SCAMMERS AND I WILL BE REPORTING THEM TO THE BBB. THE PRODUCT ITSELF SUCKS. DO NOT GET SUCKED IN
By MaryBeth
OMG THIS COMPANY IS THE WORST!!!! They charge your card PRIOR to shipping. They state they are a US company and that is complete bull because when and IF you DO receive your product it’s clearly made in China. Not to mention they are absolute CRAP and do not work. Then to top it off once you receive them 2 months later it costs half of your purchase to ship back 4 hair ties it was freaking $22! That is ABSURD. This is a SCAM company just like every other Instagram company. DO NOT BUY. Also they delete Instagram comments and it seems like fake accounts are posting the reviews. I already filed with the BBB. I want ALL of my money back including the $22 it took to ship to Colorado. Mind you I’m in So Cal so shipping should be a flat fee of $5 MAX!
By Kimberly M V.
Honestly, I don't even know how this company is still going. None of their products worked. It doesn't stay on at all. No secure hold. And its so ex for a hair tie and took ages to arrive. So pissed, I want my money back.
By Sarah
Really pay attention to the reviews here and not the Pony O website. They don’t post the negative reviews. This is a terrible product that didn’t even come close to working. Just so you are aware, you will pay initial shipping to you and then when you most definitely return it, you pay that shipping as well. Basically throw $10-15 out the window when you purchase this horrible product. They also don’t come in any package whatsoever so you’re probably gonna get the ones that I returned. Save your time and money and don’t buy. So Pony O will probably see this review and respond with some elaborate heartfelt response apologizing for my bad experience and try to back their false claims up with more false claims. I warned you just like the many other negative reviews. If you like your hard earned money then stay away from Pony O.
By nathan W.
Week 5 and still no delivery. I had to email them for update on shipment to hear they are holding my order till they get a sold out item (didnt say sold out when I ordered it). I hope they are worth the 5-6 week wait. Not happy with their customer service.
By Gina B.
