Pony O Hair AccessoriesReviews of ponyo.com

My delivery is still with the Royal Mail as I refuse to pay the £12.46 customs duty that is apparently due. Completely useless response from the company when I complained, they say it's not down to them to pay the duty. Awful customer service, complete RIP off merchants!

Good day ladies and gents thinking of purchasing PonyO products. I purchased 8 of their products based on comments I read on IG. My experience with PonyO has been the complete opposite!!! PonyO claims to keep your hair up without needing adjustments.... these are false claims!!! I’ve tried the regular size PonyO, the PonyO 2.0, the bun bar and both pony holders I’m consistently having to readjust approx 2 hrs.... the bun bar is worse!! It does not shape and sticks out!!! Then your hair gets all tangled with the bar ends sticking out and so hard to remove!!! I’ve reached out to PonyO twice now and they completely ignore me.... I know they’ve seen my complaint as they address all the other IG positive and inquiring comments.... I’d like to return their products that don’t deliver.... no replies from customer service

Completely useless, the bun bar pops open and is not secure at all and the regular pony I’d do not hold up my hair. Total waste of money and you have to pay for return shipping. Which is a joke, ‘money back guarantee’. Totally disappointing product. I wouldn’t recommend this to anyone.

To receive their parcel i had to pay £11.15 import duty on top of what I'd paid for postage. When I complained I was informed it was all in the Ts&Cs and it was my fault for not checking. The information is there but not obvious or clear. They are definitely not worth the cost without even using them!

Not at all like the ads. My hair is thick so I got the biggest pony o and it would not stay in my hair! I watched tutorials for days, thinking I was doing it wrong but no, it just doesn't work. The bun bar is a joke. Doesn't have any kind of wire in it to make it stay in an O shape once you roll the hair down. You have to have enough hair to make it stay that shape so thin haired girls, you're out of luck. I have enough hair that it worked but with the pony O falling, my bun was quickly sagging. Total waste of money!!

I have tried ordering off a few websites and the price keeps going up. Realistically it’s a hair tie . . I was happy to pay £12 for 2, got to pay pal and it was £30. Sorry who pays £30 for 2 hair ties lol? Girls if u want a full pony, buy a hair piece for £15 and thank me later! X

This product was a complete disappointment. I bought both sizes to try to see if at least one of them held up to their advertisement and it was a flop. I had to pay for shipping for it to get to me with excitement and expectation that it will live up to what they say it does. The fact that they expect the customer to pay for the shipping back to them says a lot about their company. They integrity doesn’t match up.

Very expensive for something that doesn't work. I brought the bun bar alone without the hair tie, thinking I could just use a normal hair band (I mean why not, right) and it worked great on my waist length, very fine hair. Looked great when I rolled my hair up into the bun shape but there's no way to secure it in place so it pops open and makes a horse shoe shape bun instead. Completely useless. Do not buy