Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
New
2 reviews
Scores get a color once a company has 5 reviews.
poncebank.com is listed under Banking & Money.
poncebank.com (poncebank.com) has 2 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
2 approved reviews, newest moderated first
The 4.00% APY is attractive for a short-term CD, but the application experience is disappointing. The beneficiary form has glitches—the SSN field doesn’t work properly—which makes it frustrating to complete. For a bank handling sensitive financial data, this kind of issue is unacceptable. Good rate, poor execution.
By Eliyahu R.
Invested in a 13 month Cd. Did not get a notice that the CD had matured. When I realised that the CD had matured and I did not get a notice I called ponce bank, instead they pawned me off to some bank named SAVE BETTER BANK which I had no knowledge of. Called Save Better Bank and they hadalready rolled the money over to a new CD and informed me I have to wait another year to access my money. I told them I did not want to wait another year for my money, instead to cancel the account and refund my money.Had to pay a penalty of over $400. Most banks will notify you when your Cd is nearing maturity. In this case I did not get a notice.Will not invest with this bank again.
By John W.
