Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
398 reviews
PoloniexSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Poloniex is one of the longest-standing cryptocurrency exchanges in the industry, serving global users since 2014. Built on a foundation of security, reliability, and innovation, we are committed to delivering a seamless trading experience for crypto users worldwide.As part of our mission to make crypto trading more accessible, Poloniex now offers 0 Fee Trading, allowing users to trade without worrying about transaction fees. Together with a broad selection of digital assets, deep liquidity, and 24/7 market access, Poloniex provides a cost-efficient and flexible trading environment for every type of trader.Guided by our vision of being “Your Home for Crypto,” we continue to invest in platform security, product innovation, and user experience, helping our community navigate the digital asset economy with confidence.Poloniex — Always On, Trade Freely. Trade with Zero Fees.
Poloniex (poloniex.com) has 398 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 338 reviews with 1 star · Clear filters
I have had a negative experience with this platform. The customer service is lacking, and there is no proper support system in place. I encountered difficulties when trying to withdraw my funds. As a result, I do not recommend using this website..I have had the delightful opportunity to collaborate with several outstanding companies, such asĘåśybęęę. They offer the services I require to grow my investments effectively.
By Leo G.
Ęãsybėęė allows almost all type of crypto currency’s. Making it super easy for anyone to Invs. And so far I have gotten some pretty decent returns. What I like about them the most is their customer service. I was hoping to see something similar here but unfortunately I didn’t
By Lachlan M.
This company is aware of groups actively using their platform for pump and dumps and haven't lifted a finger to do anything about it. stay clear!
By John R.
Poloniex has frozen my account. The support service has not been contacted for 21 months. funds disappeared from the frozen account. Poloniex scammer
By Олександа І.
Definitely scammers. Happy to accept deposits, but if you want to withdrawal, you have to full KYC despite their website saying only email for under 10k per day. No doubt if you do KYC, they won't give you your money, and will just sell your data anyway. Lesson learnt and money lost.
By fuck P.
Horrible customer service, had my account hacked and they didn’t do anything, their account verification service claims that they can share your biometrical data, this is out out of the spectrum,
By Ion M.
Deposited 5K worth of Ethereum, was pending, then it disappeared from the transactions tab and the chat is telling me last few days to await email, I checked trustpilot too late, but I will make a blog about this exchange and rank it on google, I will try to get a US lawyer and sue these mofo's. And I already started sharing this in private groups full of investors, SCAM exchange, stay away and don't get scammed like me. They transferred my money to one of the Poloniex's wallets, yet I'm still not given my funds.
By E T.
The exchange regularly de-lists trading pairs, even popular ones and will close open positions if you happen to miss the announcement or can't close your position in profit within the few days notice they give. This is very inconvenient and I'd advise opening an account with another exchange as I have lost a lot of money this way.
By Janine H.
