Great experience with point.me
Dhruv was great to work with. He had lots of great suggestions and was super patient with us. We were able to get great flights for reasonable mileage.
By T W.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
119 reviews
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Get 6-12x the value from your points when you search and book award flights on point.me. Compare fares across 150+ airlines and loyalty programs and get expert advice for transferring your points and booking your flights. Save 50-90% vs booking through your credit card's travel portal.
point.me (point.me) has 119 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 86 reviews with 5 stars · Clear filters
Dhruv was great to work with. He had lots of great suggestions and was super patient with us. We were able to get great flights for reasonable mileage.
By T W.
This company does exactly what they say they will do. I chose the Concierge level service where they basically do everything for you with your input. So prior to committing they go over what you're looking for and then they tell you that they have things that may meet your specifications if so, that's when you make the commitment to go forward, I had no problem with. Contacted my email specialist and then check again with you on your specifications for what you were looking for and gets back to you very quickly with what may be available and then over the next day or two you narrow it down and they do all the booking seating and everything. So as I said, they do everything that you expect them to do. I would recommend them as well as use them again in the future.
By Larry T.
The process was very transparent, my wishes were fulfilled and I got what I wanted fast. Shelby and Kevin were my experts. Very knowledgeable, forthcoming and prompt. Exceeded my expectations. Highly recommend point.me concierge service!
By Michael
The entire process was easy and helpful. It saved me hours of having to do this on my own, and I probably wouldn't have done as well.
By dawn
Easy and very efficient! Great customer service....will use the Concierge service again - they made it so painless!
By Myriam C.
I've used point.me for a few years and find it super useful in getting great deals on business class overseas flights. I recently upgraded my membership to get discounts on concierge as well as a points strategy meeting. I had a call with Shelby Little, who exceeded my expectations by a mile! She gave me great advice on building my points for my next big trip, gave me great insights into credit card point bonuses, offers and rewards. Also, she sent me all the materials that we discussed that afternoon. I now have great tools for researching cards, airline carriers and benefits tracking tools. I think the strategy session with her was excellent, and I'd highly recommend her!!
By Janine
Sarah Cash was super helpful. She was prepared and answered all of my questions. I followed her recommendation for a particular CC and enrolled in the premium membership with point.me. Great service!
By Kaci C.
James Lee was GREAT. Clear, efficient, fast, and very patient.
By Jane Wallace E.