Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
680 reviews
PlushRugsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
PlushRugs (plushrugs.com) has 680 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 52 reviews with 1 star · Clear filters
Color not as pictured. Looked dirty in some spots.
By Brianna
Response from PlushRugs· May 20, 2024
Good Morning Brianna, I'm sorry your rug didn't arrive as expected. I see that you've already worked with our team and have been provided a complimentary return label. Please let us know if you need anything else to complete your return. - The PlushRugs Team
It smells terrible, like it had being storage in a wet , cold, place. It kind of smells like mold
By JJ
Response from PlushRugs· Apr 29, 2024
Good Afternoon Jenny, I'm sorry to hear about the issues with your new rug, we don't expect any of our rugs to have a moldy smell. We would like an opportunity to correct this issue for you. I'm not showing any record of communication from you as of today, I'm going to have one of our customer service team reach out to you via email to get this taken care of. - The PlushRugs Team
Charged my card and didn’t have the product. Was told it was going out in a few days only to find warehouse staff screwed up and is in backorder status. Now I’m without a product I barred other decisions on and not sure if I’ll see my order!!
By chris S.
Response from PlushRugs· Mar 11, 2024
Good Morning Chris, I'm sorry your item wasn't in-stock as originally advertised. We rely on our manufacturers to keep us updated on stock levels and it looks like Karastan oversold this particular rug. At this time, the restock date is still set for end of March and as soon as the rug is received and processed in by the warehouse, they will have it shipped out. We will provide tracking as soon as it becomes available. If for any reason you need to change your order prior to shipment, please reach out to us and we would be happy to take care of you. - The PlushRugs Team
We did not get updated shipping information until after the item already arrived. By the time we got an email that it had shipped, it had actually already been delivered. When we rushed to check the mail room the rug had already been stolen. This was not a cheap item and we are beyond disappointed.
By Jenny
Response from PlushRugs· Mar 4, 2024
Good Morning Jenny, I'm so sorry to hear about this issue with tracking and your shipment being stolen. I will have one of our customer service team touch base with you and we'll see what can be done to resolve this as quickly as possible. - The PlushRugs Team
Still waiting for my order that is out of stock. You charge before receive the item. Please notify me immediately when it arrives in stock and ship to me
By maryellen
Response from PlushRugs· Feb 23, 2024
Good Morning Maryellen, Reviewing your order I do see that you placed the order when the item was listed as out of stock. Payment is taken at the time of order as this secures your place in line for the upcoming restock in March. We will notify you via email the moment the new stock has arrived and your order has been shipped. If you need anything else in the meantime, please let us know. - The PlushRugs Team
Nothing like the picture. So disappointed.
By Rosemary
Response from PlushRugs· Nov 9, 2023
Thank you for bringing this issue to our attention, I'm very sorry to hear the rug wasn't what you expected. I have alerted one of our customer service agents to contact you directly to assist with getting this resolved right away. - The PlushRugs Team
Stil don’t have rug. Communication is poor. And tracking system doesn’t tell me anything other than shipped. Cheap service rather than UPS/FedEx
By Tarrah
Response from PlushRugs· Sep 11, 2023
Good Morning Tarrah, Thanks for leaving us a review and letting us know of your concerns. You ordered a 9x12 rug that unfortunately is too big to be shipped via UPS/FedEx. My sincerest apologies the tracking system doesn't provide a ton of details, I know that can be frustrating. I'm going to have one of my customer service members reach out to you this morning and they can assist with keeping you updated on the shipment. As of now, the item is in transit and "estimated" to arrive at the delivery terminal by 9/13/23. - The PlushRugs Team
It's been 10 days since I placed the order, but the item has not been received yet.
By Helen K.
Response from PlushRugs· Sep 11, 2023
Good Morning Helen, I'm going to have my customer service team reach out to you regarding your order because from our side the FedEx tracking # that was sent to you on Sept 1st, shows out for delivery today. We will make sure this gets taken care of immediately. Regards, - The Plushrugs Team
