Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
680 reviews
PlushRugsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
PlushRugs (plushrugs.com) has 680 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 29 reviews with 4 stars · Clear filters
The rug is not completely straight on both sides it bows out. For the price it should be perfect
By Laura
Response from PlushRugs· Sep 21, 2023
We apologize for any inconvenience you've experienced. Please contact our customer service team if you feel that this issue needs to be addressed and we'll work to resolve this issue promptly. Your satisfaction is very important to us. - The PlushRugs Team
The rugs arrived later than anticipated but this may have been due to the delivery agency. The rugs are beautiful. They look exactly as pictured. The colors are great. I would definitely purchase from PlushRugs again.
By Faye
Rugs are very nice looking and arrived fast. There is a little fraying along one of them, but the rugs are so inexpensive we'll hope it doesn't mean they won't continue to look nice for a long time.
By Cathy
I had a very odd experience, I had a rug in my cart, was checking out, connected to paypal, (that’s an option when checking out) and before I could even hit “place secure order” I got a text notification from my bank that the exact amount of the rug had came out of my account. I was stunned because I had not finished checking out. The charge did say pending, and it was on a sunday. I decided to not finish checking out as I was feeling uneasy. the next morning, I got an email with a good discount offer if I was to come back and finish the transaction. something like 10-15% off. so, I checked my bank, with it being monday morning the funds were re-released back into my bank, so I went through with the transaction. I got a notification that my rug was shipped out an hour later. So, i’m guessing it was just a weird way of paypal making sure I had the funds to pay in the first place. it still made me feel really weird. However i did so much research on the company before i even decided to place the order and everywhere online said that plush rugs has great customer service & a good rating. Anyway, between the discount & how quickly it shipped out, I’m happy. Can’t wait to see what the rug looks like. I got an 8x10 for under $300 and it looks very cute & modern on the site. Hoping it looks just as good in person. I would suggest using your card & not paypal to check out to avoid what happened to me. it almost completely scared me off from the site.
By nicole
Response from PlushRugs· May 8, 2023
Good Afternoon Nicole, Thanks for your detailed feedback about your recent purchase experience. I had our team look into the errors that you received when attempting to place your orders. Thankfully it looks like you were able to get it resolved and the order was placed without an issue! Our team is working to get your order processed and shipped as quickly as we can. We'll continue to improve our checkout experience to ensure that it is better and as straight forward as possible for future experiences! Thanks again, The PlushRugs Team
It was somewhat difficult to place the order simply because the discount code wouldn’t work. Had to call in my order but the gal on the phone was very helpful.
By Jeannette
Response from PlushRugs· Apr 25, 2023
Good Afternoon Jeannette, Thank you for your review! I'm glad to hear our customer service team was able to assist you with getting your order placed. Feel free to reach back out if you need anything else. Take care, The PlushRugs Team
