Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
680 reviews
PlushRugsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
PlushRugs (plushrugs.com) has 680 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 565 reviews with 5 stars · Clear filters
Our carpet is beautiful and the material is great.
By Klaudia
Response from PlushRugs· Apr 23, 2025
Thank you for your review! We’re happy to hear the carpet looks beautiful and meets your expectations for quality. The PlushRugs Team
Great price and quality rug. The rug was available through many sites, but plushrugs had the best price. Shipping was fast and no problems at all. Very happy with the rug we got.
By Aisela
Response from PlushRugs· Apr 23, 2025
We’re glad you found the best price with us and that the rug arrived quickly and in great condition! Thanks for your feedback — we appreciate your support and are happy to hear you’re enjoying your new rug. The PlushRugs Team
Order received in a timely manner. It was one rug short and I contacted them and they are sending a replacement immediately. Very good customer service.
By Renee
So excited that I was able to duplicate a rug I have. Exact match. Speedy delivery. Excellent quality.
By Virginia
I originally left a negative review after receiving a rug in the wrong color—what I ordered was Fudge/Chocolate, but what arrived was more of a blush pink and black, which was completely different from what I expected. The rug itself looked great and matched the advertised style, but the color discrepancy was disappointing. To make things more frustrating, it initially appeared the rug wasn’t returnable. However, after reaching out to customer service, I received a quick and kind response letting me know it was indeed returnable. I even received a personal phone call from a company representative who sincerely apologized for the error and explained the issue with the manufacturer. While the rug didn’t work out, the outstanding professionalism and genuine care I received completely turned my experience around. It’s rare to feel that valued as a customer these days, and because of that, I wouldn’t hesitate to order from this company again in the future.
By Kendra
Response from PlushRugs· Apr 8, 2025
Hello Kendra, Thanks for leaving us a review. I'm very sorry for any initial frustration with regards to the return of the rug you received. I do see here that you've been working with our team and there may have been a slight misunderstanding with regards to your return eligibility. Your order is 100% eligible for return and I do see that we've been working with you to get the necessary documentation for the return as well. If there's any other issues at all, please do not hesitate to reach back out to our team. - The PlushRugs Team
The rug we ordered arrived on time. We are more than just satisfied with our purchase! The rug looks gorgeous and made our living room look spacious & more classy. It looks way more plush when you set eyes on it than in pictures. While the “feel” you experience when you step on it can be described as soft & smooth, the materials it is made of looks durable. This purchase is definitely well worth it!
By RICALVIN
Great rug, super fast delivery. Couldn’t ask for more. Will do business again.
By CHRISTOPHER
Response from PlushRugs· Apr 23, 2025
Thank you for the kind words! We're glad the rug met your expectations and that delivery was speedy. We look forward to your next order! - The PlushRugs Team
This was the fifth rug I purchased, and all have been good quality and the delivery timely. Just before this one shipped, though, noticed the price had dropped. Contacted them and they refunded the difference. Most impressed by that fair play. It was kind and transparent customer service.
By TAP
Response from PlushRugs· Apr 23, 2025
Thank you for your continued support and kind words! We’re glad to hear you’ve been happy with all of your rugs, and we’re always happy to help when it comes to price adjustments. We appreciate you sharing your experience! - The PlushRugs Team
