Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
680 reviews
PlushRugsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
PlushRugs (plushrugs.com) has 680 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 565 reviews with 5 stars · Clear filters
The rug is just as described and the colors online were accurate. With the premium rug pad, our new rug is a luxury to walk on. We are very pleased with the way it warms up our living room and the price was very reasonable.
By Kelly
Response from PlushRugs· Nov 3, 2025
We're so thrilled to hear you love your new rug, Kelly! Thank you for leaving us a review and sharing your experience. - The PlushRugs Team
Arrived on time. Well packaged. Exactly is ordered. Good price.
By Art
Response from PlushRugs· Oct 29, 2025
Thank you for your review Art! - The PlushRugs Team
Rug was delivered in a timely fashion. Rug is beautiful and soft.
By CZ
Great price fast service
By Dale K.
Response from PlushRugs· Oct 23, 2025
Thanks for your review Dale! - The PlushRugs Team
I received my rug within a week. Great service. Thank you.
By Susan
Response from PlushRugs· Oct 23, 2025
Thank you for leaving us a review Susan, hope you love your new rug! - The PlushRugs Team
I excellent service and almost immediate delivery
By JustJJess
Response from PlushRugs· Oct 20, 2025
Thank you so much for taking the time to leave us a review Susan! We hope you love your new rug! - The PlushRugs Team
The rug is beautiful, but I didn't get the 20%.
By Ruth
I had an initial experience when contacting Plush Rugs about my purchase, which did not meet my expectations. However, after connecting with Kyle A. (thank you!!), he turned what could have been a poor experience into a fabulous one! Also, Amber T. (thank you!) was quick to reach out with solutions for another rug. Plush Rugs is exceptional (10 stars!) in their customer service and customer satisfaction. This is a company I look forward to doing further business with, and I think you will too. Give them a try and you won't be disappointed!
By PDF
Response from PlushRugs· Oct 8, 2025
Good Afternoon Darliene, I'm very sorry to hear about your experience with the rug you received not meeting your expectations. I know our team did review the photos you provided and while our findings did confirm that the rug received was in-line with the photos we have online, we understand that you are unhappy with the product and we want to make things right. I'll have a supervisor reach out to you tomorrow regarding the restocking fee and see what else we can do in an effort to make this right. - The PlushRugs Team
