Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
680 reviews
PlushRugsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
PlushRugs (plushrugs.com) has 680 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 52 reviews with 1 star · Clear filters
Ordered 4/2/26. Won’t ship til 4/30/26.
By Heather
Response from PlushRugs· Apr 16, 2026
Hey Heather, Our review emails are sent automatically based on our average lead-times. In this instance, you are correct, the item you ordered was in Pre-Order/Back-Order status and wasn't expected to ship until the end of this month. We'd greatly appreciate it if you'd come back and update your review once your product has been received. - The PlushRugs Team
I cant really review the actual rug...since i don't have it. Online, at the time of order, the rug i had selected was backordered until 3/22. Now the rug is backordered until "June" with no definite ship date.
By Sharon
Response from PlushRugs· Mar 25, 2026
Hey Sharon, Thanks for taking a moment to leave us a review. At the time your order was placed, the Safavieh SFK806L rug was listed as back-ordered. Our review emails are sent automatically and don’t account for back-order timing. I do apologize for any confusion or concern related to this. Safavieh updated us on March 10th with a current restock ETA of early June as you mentioned. If you’d prefer to cancel instead of waiting, please let us know and we’ll get you taken care of. In the meantime if there's anything else we can do to assist, please do not hesitate to reach out. - The PlushRugs Team
I placed an order for a beautiful rug but two weeks went by with no shipping information. I emailed the company and they responded that the rug is no longer in stock and they will be refunding my money. I could have ordered it elsewhere but it might be too late since I can't find the same rug in this size anywhere now. Terrible customer service at this company.
By Leah
Response from PlushRugs· Feb 19, 2026
Hey Leah, I'm very sorry for the inconvenience and disappointment with your order. It did appear that at the time of the order we improperly had the product listed as available in a size that is not actually made or available by Nourison. It did take more time than expected to figure out what exactly was going on with the manufacturer and I have identified where our team should have been much more proactive in notifying you of the situation. I will be discussing this with the team further to ensure it doesn't happen again. - The PlushRugs Team
I think it's criminal they charge a restocking fee on a sample! Samples are 99% returned - that's stupid they charge a restocking fee on a sample!! Rugs I understand completely. But samples - that's ridic.
By chgomomX2
Response from PlushRugs· Feb 2, 2026
Hey Bridget, I'm sorry to hear about your frustration with your order. A couple things to address, for sample sizes we do provide a complimentary return label as well as offer to waive the restock fee if you elect to purchase the full size rug. This is fairly standard across the industry and I do apologize if we didn't meet expectations here. With regards to your order specifically, you actually ordered the 2x3 and not the sample size we offer on the product page. The returns policy is essentially the same, we still provide a complimentary return label and if you elect to purchase the larger size we waive the restocking fee. I'll be sure your feedback gets to the right place, we try our best to make sure our customers have a great experience. - The PlushRugs Team
The rug looked much better online , when I received it had bugs and crumbles inside , looked like someone’s return , I had I send back and had to call two times to get my free shipping label sent to my email
By Olena
Response from PlushRugs· Jan 28, 2026
Hey Olena, I think there may be some confusion here with regards to your order. You placed an order with us back on January 11th for a rug, you then requested a cancellation on January 13th due to the item being back-ordered and we issued your refund in full the same day. I also double checked and we haven't received any additional orders from you that this experience could stem from. I'll be honest, I was rather concerned when I first read your review because we wouldn't ship a rug in that condition. I'm wondering if you may have left us a review for an order that you placed on another website. I'm going to have one of our supervisors reach out to you as well just to make sure everything is fully cleared up! - The PlushRugs Team
I never received the rug
By Robert
Response from PlushRugs· Dec 19, 2025
Hey Robert, I'm sorry about any issues with not receiving your rug! I do see here the rug you ordered was advertised as back-ordered at the time of order being placed and is expected to be back in stock around May of next year. Additionally an email was sent on December 1st confirming the current ETA for re-stock. Please let us know if you have any other questions or concerns. We're happy to cancel the order if you do not wish to wait for the re-stock. - The PlushRugs Team
Ordered and the delievery company called me and after 5 minutes I hung up . They called again tonight and was on hold for 20 minutes before an operator came on. They called me… they he told me the soonest it would be delivered was January 12th. Definitely would not have ordered if I new it was such a slow inconvenience to ship. Very disappointed.
By Natalie
Response from PlushRugs· Dec 12, 2025
Hello Natalie, Thanks for taking a moment to leave us a review. I am very sorry that your rug is taking longer than you'd originally expected to receive. We try our best to outline shipping timelines on our website, and it does sound like this particular lane for our carrier is taking longer than average. With both the major influx in shipments as well as the Christmas/New Years holidays happening within the average 7-10 business day lead-time, unfortunately it does sound like things are taking a bit longer than usual. Please know if you're ever experiencing difficulty reaching the carrier by phone, please reach out to us directly, we are more than happy to assist with that communication so you are not left waiting on hold for extended periods of time. If there's anything else we can do to make this better, please let us know. - The PlushRugs Team
I ordered the rug which was backordered until 12/4/25. I later received a message telling me the rug is back ordered for ONE YEAR. Of course I cancelled the order.
By Mary G.
Response from PlushRugs· Nov 26, 2025
Hello Mary, We understand back-orders can be frustrating and apologize for the inconvenience. As we rely on our vendors for stock levels, when we are notified of updated back-order dates, we notify our customers immediately to allow them to make an informed decision. I see we notified you of the update within 48 hours of placing the order and had your refund issued the same day. - The PlushRugs Team
