PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Response from PlushCare Virtual Healthcare: online doctor· May 5, 2020

Hi Joe, thank you for reaching out. I would be happy to help with any questions you have. Please email [email protected]. Looking forward to hearing from you!

Response from PlushCare Virtual Healthcare: online doctor· May 9, 2019

Hello, Thank you for providing your review. I'm disappointed to hear about your late start time. Thank you very much for your patience with us as we were ensuring a prior patient received sufficient care. We do our best to start all appointments promptly, but sometimes special circumstances throw schedules off slightly. Our physicians work extremely hard to provide quality care and do need a few days off to themselves within the week- we hope you understand in the small delay in answering your questions! I want to go ahead and follow up on this matter, as our policy is 100% patient satisfaction. Again we sincerely apologize you were not WOW'ed with your appointment experience. Looking forward to speaking with you!

Response from PlushCare Virtual Healthcare: online doctor· May 6, 2019

Hi Kathy, So sorry to hear you weren't feeling well! We want follow up with your feedback here and see if there is anything more we can do for you, so I went ahead and reached out to your personal email. Looking forward to speaking with you and hope you enjoy the rest of your day!

Response from PlushCare Virtual Healthcare: online doctor· May 6, 2019

Hello, Thank you for providing your review. We are extremely disappointed to hear about your experience with your doctor. We do not tolerate negative attitudes towards our patients so rest assured I will be contacting the doctor directly to discuss this. I went ahead and reached out to your personal email in hopes to follow up on this situation. Our policy is 100% patient satisfaction and want to ensure you're happy and feeling better! Looking forward to speaking with you.

Response from PlushCare Virtual Healthcare: online doctor· Oct 27, 2016

Hi Maelene, I hope you're doing well today. My name is Holly Clarke and I currently run the Patient Success Team at PlushCare. I'm extremely disappointed that we failed to WOW you. Clinical outcomes and WOW'ing patients with amazing service are our highest priorities - that's why we created PlushCare; to deliver health and happiness. I tried giving you a call to see if I could talk to you in-person, however, I want to followup with your feedback here and see if there is anything more I can do for you. I'm sorry that you had a poor experience with our team's lack of followup. We are working to answer every call from our patients, and have any patient cases be responded to within 30-minutes. I’m adding a free visit to your PlushCare account in hopes that you will take me up on the opportunity to use PlushCare in the future, and we can make you a believer in our cause. Thank you, Maelene, for your consideration. If you have any questions, concerns, or further feedback, please email me at [email protected]. I hope you have a great day! Best, Holly