Customer team is amazing
Customer service was amazing really helpful the video came out perfect clear i can't wait for my little one to see it 10 out of 10 experience would definitely purchase in the future
By Jayson C.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
654 reviews
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At PlusCup, we create personalized videos that make every celebration unforgettable, from kids’ birthdays to heartfelt messages for adults. Each video features your chosen characters, customized with names, ages, and special messages, all crafted by our editors and delivered within 72 hours.Loved by families and individuals around the world, PlusCup brings joy, smiles, and magical memories to life, one video at a time. ✨ Create your personalized video today at PlusCup.com
PlusCup – Personalized Videos for Kids & Adults (pluscup.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 578 reviews with 5 stars · Clear filters
Customer service was amazing really helpful the video came out perfect clear i can't wait for my little one to see it 10 out of 10 experience would definitely purchase in the future
By Jayson C.
Absolutely amazing!!!! So unique and different
By As Told By K.
This was the best gift my niece could have received! It was amazing and made so quickly! It said 24hrs and I received it before that! It came right on time for her birthday! I'm so so happy that I found this! Such a great job and so much happiness! Thank you so much!!
By Taylor W.
We availed the Bluey Birthday greeting. I have read somewhere in the website that we can customize the first paragraph (aside from the 150-character message that you need to include). We got a more personalized message. I did notice that there was very minor grammatical error on my part (going be vs going to be), and requested to update the photo, which they did, with no additional cost. Website said it may take 4 days, but I got mine an hour after placing an order.
By NTori
Very fast turn around time and was able to make changes to the first version. The quality is excellent. My niece is going to love this on Christmas Eve. Such a cute idea
By Kloe
Ravie de mon expérience ! J'avais demandé la vidéo en langue française mais une petite partie était toujours en anglais, ce qui aurait probablement généré de l'incompréhension auprès de ma fille de 3 ans. J'ai donc écrit à l'auteur qui m'a répondu dans l'heure et renvoyé la vidéo complète en français dans l'heure suivante. Service client au top ! Hâte que la fille découvre cette vidéo maintenant !
By Aurélie B.
The video was absolutely adorable and more/longer than expected. My granddaughter loved it!! Worth the money to see the joy and surprise on her face. Thank you!!
By Dina B.
I’m very happy with my purchase and it arrived quickly. It was a perfect Christmas gift, that we’ll have forever. I’ll definitely recommend to family and friends.
By Alexus P.