Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
376 reviews
Plum DiamondsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi! We're Plum Diamonds, and we're all about serving you premium lab grown diamond rings and fine jewelry. Each piece is fully customizable and crafted just for you in our own sustainable workshops. We offer free lifetime servicing and sizing, and we're founded by female jewelers who love diamonds (and won't steer you wrong!).Plum Diamonds crafts the highest quality gold and platinum settings in adherence to strict ethical and sustainability regulations. We own the best custom manufacturer in the business, where expert teams craft heirloom-quality fine jewelry for discerning customers across North America.Together, we’ve been doing this for generations and will continue for decades to come!Through www.plumdiamonds.com, we bringone-of-a-kind, impeccable rings direct to you.
Plum Diamonds (plumdiamonds.com) has 376 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 372 reviews with 5 stars · Clear filters
When Renee and Kristi didn't have the earring studs in the carat size with the clarity rating, I ordered, they offered to either give a credit for a diamond of "lessor" clarity OR go up to next carat size. Easy choice for me GO UP. The diamonds were brilliantly clear and "sparkling". On Christmas morn my wife was thrilled with her gift. Thank You.
By Steven F.
I really do not like filling these out and usually do not. However, the shopping experience with your company was exceptional. You had a real person answer the phone when I called to check on the order. They were pleasant to talk to and able to provide meaningful information about the order and the shipping. Your product arrived when you said it would and included a hand written note. You did things to make the purchase experience unique and extremely pleasant. Also I was not buying a very expensive item. I hope your company enjoys tremendous success.
By Thomas V.
Response from Plum Diamonds· Dec 23, 2025
Thomas, each customer means so much to us regardless of what they're buying - we appreciate everyone that gives Plum a try and we're so thrilled that you found that to be your experience! We'd love to see you back at Plum again and appreciate your thoughtful review :)
Excellent quality and delivered on time as promised.
By Sam S.
Response from Plum Diamonds· Dec 23, 2025
So glad we were able to deliver ~ thanks for giving Plum a try and for caring enough to leave a review!
I love my ring! It’s absolutely perfect, and everything I wanted. Mostly I was blown away by the caring and attentive personal customer service. Overall, working with Plum was an amazing experience. I’m so impressed and would recommend to anyone looking for jewelry.
By Erin W.
Response from Plum Diamonds· Dec 22, 2025
Erin, what kind words! They make our day :) It's been our pleasure to work with you! And we appreciate your recommending Plum - that means so much to us!
Renee and the team were awesome!
By Robert M.
Response from Plum Diamonds· Dec 22, 2025
You're awesome and we appreciate you! Thanks for being part of the Plum family :)
Plum Diamonds was the perfect choice. They went above and beyond on the production and delivery of our engagement ring. Thank you!
By Jake
Response from Plum Diamonds· Dec 22, 2025
Jake, thank you for sharing - we're so glad we succeeded in creating a comfortable experience for you! We'd love to work with you again and wish you the best~
Plum worked with me to come up with a custom ring and wedding band that is absolutely stunning. Renee is great to work with and kept me updated all through the process. There were some issues with shipping. It was shipped Next Day and FedEx failed to deliver next day. I finally received it 4 days late with many headaches in the process of delivery. I highly recommend Plum for quality jewelry and a professional staff, however I’m very dissatisfied with FedEx.
By Jim G.
Response from Plum Diamonds· Dec 17, 2025
While we are so thrilled to hear about how much you love the ring, we are so very sorry for the delivery fiasco. While we've had great success with delivery generally we do feel terribly when anything goes awry. Thank goodness the package arrived in the end! We will be sure to take your feedback into consideration and hope to see you back at Plum again soon!
I designed my custom engagement ring with plum diamonds and the process was so quick and easy. Renee and Cristy were incredibly helpful and patient with all of my questions and my multiple change of plans/designs. They responded very quickly and efficiently- I’ll help me create the ring of my dreams. Not to mention, their great affordability. I could not recommend them enough.
By Daniela R.
Response from Plum Diamonds· Dec 17, 2025
Congrats! We're so happy that your experience was a good one and that you came away with your dream ring! We love to hear it.
