Plowz & MowzReviews of plowzandmowz.com

We used the Plowz and Mowz app for over a year without issue. In the end, we switched because of accountability and customer service. They could not find us a provider that stayed on schedule nor one that wouldn’t try to charge overages when the grass was high due to them missing their scheduled service, repeatedly. Also, the app became unreliable and inaccurate in the data is was reporting. They reported they came when they didn’t and showed jobs as cancelled when they did come. When I called for the last time to tell them they did not charge my card they told me I was mistaken. I removed my card from being saved in the app, cancelled my subscription and deleted the app.15 minutes later they called back inquiring about the payment I told them they missed and they said my card was no longer on file, but they had a glitch and needed to collect the last payment. Considering they put a hold on your card three days before service, I am not sure how that happens. Regardless, I authorized the one final payment and did not do business with them further. We use LawnStarter now and we are very happy with what they provide compared to Plowz and Mowz. They have a long way to go in every facet of their business in my opinion. Extremely disorganized, unaccountable and incapable of remaining consistent.

5 stars when it works, 0 when it doesn’t. Lack of providers this year. My job was rescheduled several times over 3 weeks and never got fulfilled. They led me on and left me hanging until my lawn was overgrown. Ended up costing 3x with someone else to clean up.

Process of quoting and communication is challenging because of the barrier made between the contractor and the customer. The app tries to get basic into to get around this but it lead to missed scoping and under desired quality of service by the contractor performing thebservice in my case.

I loved the Convenience of the app, but they kept missing the frequency of when I requested my lawn to be mowed. I contacted customer service several times to get this fixed, they said it was and then it would happen again so I chose to cancel their services. To make things worse they did absolutely nothing to keep me as a customer. Very poor customer service experience. I've already told others not to use them. It's too bad as the idea of the service is great.

I set it up for a specific date because I would be out of town. First they wanted to come early, then the provider cancelled on them, then they couldn’t get a mower to come to my house almost a week and a half after I wanted it.

The only time someone showed up to mow at the scheduled time and didn't blow any of it off the walkways. The next 2 scheduled times no one showed up at all. The only reason for 2 stars is the customer service responded in a timely manner and refunded my money.

There were several times the provider didn't show up and if they did the we work was not cimported. Even when I paid Xtra to have some edging done it wasn't completely done. Would not recommend

It is kind of pricey for what you get......