Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
86 reviews
PlivoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels.The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (<500ms) voice AI agents at scale, with minimal operational overhead.The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively.Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises rea
Plivo (plivo.com) has 86 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 29 reviews with 5 stars · Clear filters
We are glad to have selected Plivo - appreciate the prompt support from the Plivo team, to help with the integration to the FlexSecure Platform, and coordinating on our behalf, with the major telecom companies.
By Sid P.
Plivo has everything that you may need from a modern communication platform. With Plivo you can build a voice or text app of any complexity. Two-way SMS and local numbers is 55 countries ensure that your app can be globally ready. Not only is Plivo a feature-rich service but their API is extremely easy to consume. It will surely make your integration engineers happy. The system has native SIP support and provides SDK's for various platforms. As a startup we need to invest in technologies that add value. But forget about technology for a moment. Business is all about people and relationships. Plivo shines here as well. We've had a great experience with them and I'm confident we will have a solid long term partnership with Plivo.
By George S.
For any service or tool there is one factor other than it's quality and pricing is their customer support. I am satisfied by it's quality and prices but it's customer support is the one thing that makes it outstanding. Thanks guys for those quick responses and resolving that issue with such a good dedication. Keep it up Plivo !!!
By Abhishek A.
We choose to incorporate Plivo's SMS messaging into our Newfies-Dialer SMS and Voice Broadcasting software as our experience showed that they have good worldwide rates, their delivery of SMS was reliable, and it was straightforward to integrate Plivo's service into our software. We would not hesitate to recommend them.
By Jonathan R.
Good company but terrible, slow support, If Plivo matched their service with their support it would be the best company but sadly Plivo falls short on tech support when and where its needed and only replies to general answers so unless your literally a VoIP/App/Asterisk Developer and know what you are doing, using Plivo will seem practically impossible. the company is great but they get let down by their support. Sometimes 2-3 days to reply with a general answer and unless you send multiple support tickets then you get left unanswered. Plivo is good if you know what you are doing but terrible terrible support. Like I said, great if you know what you are doing and you are a proficient expert VoIP App developer but as soon as you need support, the support is very slow, non-existent. it would be a even better company if they offered better, more responsive, helpful support. I give them a 5 star because their product is excellent. they really do need to improve their support.
By David G.
