Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
86 reviews
PlivoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels.The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (<500ms) voice AI agents at scale, with minimal operational overhead.The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively.Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises rea
Plivo (plivo.com) has 86 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 29 reviews with 5 stars · Clear filters
We started using Plivo just before COVID, and this year we have relied more on them to message our customers. They have an excellent API and well documented examples. I wish someday they add more reporting around deliver rates and times for our teams to view and action.
By Roger T. A.
We are a fast growing startup with customers around the globe and we needed a reliable way to reach our customers. We initially started with Twilio, but then later added Plivo as a backup. Now we only use Plivo for all our communication. I am now trying to have my team move to PHLO which will reduce our dev times even more. FYI: Our account also got blocked initially as some of the other reviews mention here, but their support team was great and they helped us set back up seamlessly.
By Jake N.
We use Plivo's SMS API for notifications to our customers, so it's important that these messages get to our users in time. We were using another vendor earlier who is much larger (T#*!!*o), but moved over with all our traffic as they clearly have much better support and a simpler API. It was easy to migrate and whenever we have had any delays with delivery the team has been pretty responsive. I would certainly recommend them to others.
By Jerris A.
Renu Yadav helped to resolve issue with fraudulent transactions made. Thank you Renu.
By Kate
Plivo shows to be an excellent service provider ever. Their support is to the point and they always respond to requests in time. The executive takes time to to organise webnars that are so helpful. Insights of new features are given and explanation and this makes it easy and reliable for our business.
By nomsamukuze
Nice experience
By Muniraj
The system works fine. Also the customer support is very good and usually they respond and follow-up in a short period of time.
By Artin A.
Simple, no frills experience, great support!
By Carlos C.
