Wednesday, November 11, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
7 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PixChic began its journey on a spring afternoon in 2023, born from a passionate discussion between three young creatives in a bustling café. Disappointed with the monotonous trends in modern fashion, they decided to create a brand that spoke to individuality and self-expression.
Pixchic (pixchic.com) has 7 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
7 approved reviews, newest moderated first
I ordered a pair of sandals that I really liked, but they were just to big. I have been trying for the last month to return them for a smaller size. Their comment was they sent what I ordered. Yes they did but they are too big & I want to exchange for a smaller size. Never heard back from them.
By customer
I ordered shoes specifically with arch support as I have a foot condition that requires it. I ordered several pairs of shoes. Three pairs met my expectations, but the other two did not. The description was misleading; there was no arch support whatsoever, equivalent to a flat flip-flop. I sent photos and explained that what I ordered differed from what I received. The shoes had zero arch support, and they knew it. Comparison photos from the website and what I received showed a complete difference. They did not accommodate me or issue a refund. Additionally, the second problematic pair arrived three weeks later and was the wrong shoe style and size. If you have real foot issues and need to follow specific orders from a podiatrist, be cautious ordering here as you may receive something entirely different from what you expect. The other three pairs I ordered, which were sneakers rather than sandals, worked out fine, and I was pleased with them.
By Mrs.Smith
The shoes are too big. I asked to return for a smaller size. They CLAIMED they don’t have it in stock. I asked for my money back and they fell off the face of the earth. ***DO NOT BUY FROM THEM. THEY WILL RIP YOU OFF!!!***
By Marianne
I have not received my purchase yet.
By Mis U.
The item has stained and the print quality was horrible
By Dustin L.
Response from Pixchic· Nov 4, 2023
Hi, We will send you new replacement to apologize.
US phone number for customer service-DOES NOT WORK!! This is not a good policy when customers need assistance -the only way to communicate is by email. Please fix the phone communication.
By Rhoda L.
Response from Pixchic· Oct 2, 2023
Let our CS help you. Please don't worry
US phone contact did not work only email access was available-it would have been better customer service support if the US phone number worked.
By Rhoda L.
Response from Pixchic· Oct 2, 2023
We are sorry for the inconvenience regarding the US phone contact not working. We apologize for any frustration this may have caused. Please feel free to reach out to us via email at [email protected], and we will be happy to assist you promptly. Your satisfaction is important to us, and we appreciate your understanding.
