At first it was the price
At first it was the price. While working with them i found they're customer service to be very responsive.
By Steven T.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
428 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PITS Data Recovery delivers expert data recovery solutions to businesses and individuals worldwide.With years of hands-on experience, our skilled engineers recover data from failed hard drives, SSDs, RAID systems, servers, and other storage devices regardless of the failure type. We’ve earned a 99% success rate in restoring critical files across all major platforms and storage technologies.
PITS Data Recovery (pitsdatarecovery.com) has 428 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 387 reviews with 5 stars · Clear filters
At first it was the price. While working with them i found they're customer service to be very responsive.
By Steven T.
Fast and professional
By Keith V.
Willing to work with me on price; fairly prompt service. Kept me apprised of progress on issue.
By Karl S.
I never thought that my data could have been recovered. Such a great job, and prompt service. Highly recommended! Thanks!
By Tom L.
Their customer service was incredible. They kept me informed and were honest all the way through the process in the end they delivered at the price they quoted. After I got my drive there have been a couple times where I needed to contact them and they returned my call immediately.
By Brendan M.
I’ll make a list: 1. Everyone I spoke to was polite, competent and focused on what I needed. 2. Clearly you have taken great thought in developing the process of evaluating the problem and giving the customer a clear choice between a fast turnaround and an affordable one. A+ on that. 3. Your tech’s confidence in your staff’s ability to recover was solid. He made no promises, he offered something far more convincing: confidence. 4. Throughout the process I was never confused or left hanging, everything was perfectly clear, and I had no doubt that I would see my files again. 5. The drive arrived yesterday and I didn’t get a chance to open the box until late this afternoon. I’m sure if I’d been worried, I’d have opened it immediately. But when I got time, there it was. I’m a tv reporter, and my files are video files, mostly stories about people who inhabit the Delmarva Peninsula, about 90 miles south of Philadelphia PA. It’s a unique part of the country, and its people are descendants of the original settlers and native people. So I am especially grateful that these stories didn’t vanish forever in that drive failure. My best regards to each of the techs I spoke with, and be assured I will recommend your services to anyone. Sincerely, Charles Paparella WBOC TV 16?Salisbury MD
By Charles P.
Great service always kept me up to date on the process of my data recovery thank you Eric
By Robert A.
Thank you so much for fixing my memory stick. Everything was restored perfectly. The whole experience was very professional. Everyone I spoke with or emailed with at PTS was prompt, professional and eager to help. Thank you again!
By EDV