Helpful Support Team
Julia O was helpful and informative. Her instructions fixed my son's phone issue quickly.
By Anjye C.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
771 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 610 reviews with 5 stars · Clear filters
Julia O was helpful and informative. Her instructions fixed my son's phone issue quickly.
By Anjye C.
Great customer support. Resolved my issue. No wait time
By Mark
Great customer service!
By Stacy E.
Quick and informative responses to my questions. Very helpful in navigating through a replacement purchase.
By Tina P.
Responsible parents need to look no further. Glory to God for all things.
By Sorin Constantin L.
I gave my 10 year old son one of these Pinwheel phones, and he loved it! There were games and apps that kept him happy but not addicted, and we had customer support immediately after something went wrong. Nice work, Pinwheel!!
By Samantha G.
Great phone for the price. You can't expect a phone that you paid minimal price for to be outstanding. Customer service is absolutely awesome and very easy to contact which is an added plus.
By Stephanie S.
Response from Pinwheel Kids Phones· May 31, 2023
I'm thrilled to hear about your positive experience with us! Looks like I don't need to point you to the right direction anymore but should you have other concerns/questions, don't hesitate to reach out!
We purchased a Pinwheel phone for our son last summer, and it has been an amazing experience. I've been able to easily customize settings for my son using the app. On two occasions I wasn't sure how to proceed, but the live chat on the website was able to assist me promptly and provide me with the information I needed. We have his phone set to only receive texts/calls from approved numbers and it has worked perfectly. Furthermore, approving new contacts is super fast and easy on the parent app (as is revoking them if they're no longer needed). A+
By Zee
Response from Pinwheel Kids Phones· Feb 18, 2023
Hi Zee, I'm really glad you're enjoying our phones so far! it's always awesome to hear how much we've helped our families.