very helpful
very helpful, easy instructions to follow and Chen knew exactly how to help, very quickly. Thank you.
By laura
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
771 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 610 reviews with 5 stars · Clear filters
very helpful, easy instructions to follow and Chen knew exactly how to help, very quickly. Thank you.
By laura
updated payment method
By Madison B.
Chen was patient and took a step wise approach that made it easy to follow along. Plus, the problem was fixed!
By John & Kristy A.
I spoke with Chen B who was extremely professional, extremely helpful and very, very efficient. Thanks.
By S.King
Chen B really helped me in a frustrating situation. He was helpful, polite and got me through it. He seemed to really care and was equally as happy as I was!
By Andrea
Chen B made my experience easy and comfortable. Pinwheel has always had great customer service and this time was no different. Give them all a raise!
By Julie B.
I had a great experience with Chen on the help chat. Quick and easy.
By Kim E.
Solved my problem
By Lane S.