Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
395 reviews
Pink LilySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Picking out the next must have item of the season is easy when Pink Lily is your favorite online boutique. Enjoy free shipping on all orders over $99
Pink Lily (pinklily.com) has 395 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 291 reviews with 5 stars · Clear filters
I needed my email updated and they updated extremely quickly and I was very thankful for the fast and cheerful help!!
By Steph
Response from Pink Lily· Sep 23, 2021
Hey Steph! Thanks so much for your review and for shopping with us!!
I have loved everything I have ordered from Pink Lily. I wanted to add a top to an order I had just placed and I messaged them and they responded quickly and let me know I could and I received it a few days later. They are very helpful with their customer service.
By Teresa Kitchens C.
Response from Pink Lily· Sep 23, 2021
Hi Teresa. Thank you so much for your feedback/review. We are so pleased and happy to hear that your experience with Pink Lily was great. Thank you for shopping and supporting us!
I ordered two items from Pink Lilly, but unfortunately they did not fit. I needed to return them. I could not find the order in my account because I had entered my email address incorrectly. Ashley and Yzza were able to locate the item and I made the return. I really appreciated their help. I have ordered several items from Pink Lilly and will continue to do so.
By Bobby S.
Response from Pink Lily· Sep 22, 2021
Hey Bobby, Thank you for you providing valuable feedback and a review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
I wish customer service was this good everywhere. Pink lily was more than accommodating and I appreciate that! My sweatshirt arrived w a small defect and they immediately sent out a replacement. This is my 2nd purchase from PL and i love their stuff! Unique and comfortable! My go to!
By Julie H.
Response from Pink Lily· Sep 20, 2021
Hey Julie, Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
Ashley from customer service is simply amazing! She helped correct a billing issue on my order and responded so quickly. I love all my items and am a loyal customer now!
By Erin Elizabeth D.
Response from Pink Lily· Sep 15, 2021
Hey Ashley! Thanks you so much for your feedback and for shopping with us!!
Love Pink Lily’s selection of clothing. Cute and good quality. I received a defective shirt but customer service responded within 24 hours and made a hassle free exchange without any run around. Much appreciated!
By Zachary K.
Response from Pink Lily· Sep 15, 2021
Hey Zachary! Thank you so much for your feedback and for shopping with us!
I have had nothing but great experiences when reaching out to Pink Lily's customer service. They are always quick to respond and resolve any issue I may have. I highly recommend this company! Great clothes and fast service!
By Emily
Response from Pink Lily· Sep 14, 2021
Hi Emily, Thank you so much for you review/feedback. We are so pleased to hear that you have had great experiences. Thank you for shopping and supporting Pink Lily!
Pink Lily is the best ever! I am so thankful to Kalee Rogers for hooking me up to them! Love their clothes and the quality is the best and all are so comfortable and cute! Their customer service is superb!! I had a problem with a double order (most likely me) and they refunded the money immediately! Pink Lily is my new favorite! I am a lifetime customer!
By Beth D.
Response from Pink Lily· Sep 13, 2021
Hi Beth! Thank you so much for your feedback and for shopping with us!
