Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
337 reviews
PingPong PaymentsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PingPong provides marketplace sellers and entrepreneurs global solutions for controlling their domestic and international funds. A PingPong account enables companies to significantly reduce their costs when receiving or making international payments - all on a platform that helps increase operational efficiencies, saves time and allows sellers to manage their business profits from a single source.
PingPong Payments (pingpongx.com) has 337 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 104 reviews with 1 star · Clear filters
My money not arrived I am a Pingpong user from India Payout not coming for over 5 days What is happening? I am scared I will lose my funds
By Aman V.
Response from PingPong Payments· Jul 21, 2026
Hi, we're sorry to hear about your experience and the issues you're facing. Please contact [email protected] with your account details, so we can investigate and support. Thank you
Funds are credited in 1 week in India They used to be good earlier Now they take 1 week to credit the funds from Pingpong virtual account to my local bank account This has been going on for over 2 months yet the issue remains unresolved I am having doubts one day they will shut shop and run away with your money. Their account manager says it’s DBS bank issue Why should we suffer because of your DBS bank issue ? Looks like a scam company to me
By TS
Response from PingPong Payments· Jul 21, 2026
Hi, we're sorry to hear about your experience and the issues you're facing. Please contact [email protected] with your account details, so we can investigate and support, if possible. We've been moving money for global businesses since 2015, processing over $300 billion annually for some of the world's largest companies. Thank you
I responded to Ping Pong's request to my review on Trustpilot to write to them at the email address they provided regarding the loss of millions of dollars through their money service business. I provided a detailed response on May 20, 2026 and resent it twice. They never responded or ackknowledged receipt of my response. This company is not to be trusted and should not be used to transfer funds as it continues to be used as a platform to accept and transfer fraudulently induced wire transfers to cyber criminals. Moreover, it is high time for banks and money services businesses like Ping Pong to use AI and other technologies to prevent these transactions before they take place, to reimburse clients who have been scammed on their platform, and to be prosecuted for failure to do so.
By JoAnn S.
I am totally upset.Today I create pingpongx bussiness account and submit all document.My all document is correct.There are no misinformation and anything else. However,After submit document for review within one minute they block my account.Itd totally unprofessional behavior.One bussiness licence take and setup all thing is a long process.how they blocked the account,within a second.I also done a mail regarding the matter.lets see.i need to restore my account.
By Md sakib B.
Response from PingPong Payments· Jul 7, 2026
Hi there, Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. This isn't the standard of service we aim to provide, and we'd like the opportunity to look into what happened. Please contact [email protected] with your contact details, so we can investigate and provide support. Thank you
Horrible onboarding. SELLNIX LLC is a legitimate US entity with valid IRS EIN documentation. Denied services instantly by a malfunctioning automated bot without human review. Refusing transparent KYC video verification. Complete lack of professional support for international non-resident founders.
By SELLNIX
Response from PingPong Payments· Jun 16, 2026
Hi Sellnix, thank you for taking the time to share your feedback, and we're sorry to hear about the delays and frustration you experienced. This isn't the standard of service we aim to provide, and we'd like the opportunity to look into what happened. Please contact [email protected] with your contact details, so we can investigate and support. Thank you
Extremely poor support and service. The company is completely unprofessional and untrustworthy. They show zero regard for their customers and are quick to restrict access to funds and data without resolution. Avoid at all costs. I strongly advise against using their services!
By JAN M.
Response from PingPong Payments· Jun 2, 2026
Hi Jan, thank you for taking the time to share your feedback, and we're sorry to hear about the delays and frustration you experienced. This isn't the standard of service we aim to provide, and we'd like the opportunity to look into what happened. Please share your case number or the email address registered to your PingPong account via our request for information so we can locate your case and follow up properly. Thank you
Tried to open an account for a USA LLC company, and my personal info is in Morocco. After numerous requests for supporting documents, KYC was approved. The next day, the system indicated it did not pass compliance checks, and the account was blocked; resubmission is not allowed. Customer service was unable to explain the reason. This is clearly A racist company. How can you trust them with your money if just approval based on where you live, and not the performance?
By Mohamed Z.
Response from PingPong Payments· Jun 2, 2026
Hi Mohamed, thank you for taking the time to share your feedback, and we're sorry to hear about the delays and frustration you experienced. This isn't the standard of service we aim to provide, and we'd like the opportunity to look into what happened. Please share your case number or the email address registered to your PingPong account via our request for information so we can locate your case and follow up properly. Thank you
Don't have option for negative or Zero rating, thats why giving 1 star. They are bloody scammer & crook will take my matter to RBI as well in the commercial court. will not spare them
By ttd A.
Response from PingPong Payments· May 27, 2026
Hi, we're sorry to hear about your experience and the issues you're facing. Please contact [email protected] with your account details, so we can investigate and support. Thank you
