Pictory.aiReviews of pictory.ai

Response from Pictory.ai· Apr 8, 2025

Hi — Lisa here from Pictory. First off, thank you for being such a dedicated user. That’s amazing—and congrats on the growth of your YouTube channel! 💪🎉 Internally, I’m escalating this to make sure our product and support teams are fully aware of the impact this kind of change has on creators like you. Out of curiosity, have you had a chance to test any of the other premium German voiceovers? I’d love to know your thoughts if you’ve tried any of them!

Response from Pictory.ai· Jan 20, 2025

Hello! Lisa here. I’m truly sorry to hear about your experience, and I want to thank you for sharing your concerns. We deeply regret any frustration caused and would love the chance to make things right. Please feel free to contact us via direct message on any of our official social media channels (@pictoryai), or email us at [email protected]. We’ll guide you through the process to delete your subscription or resolving any other issues—it should be a simple and seamless process. We value your feedback and are committed to improving. Your voice matters to us, and we genuinely want to address your concerns

Response from Pictory.ai· Dec 2, 2024

Thank you for sharing your feedback—it’s incredibly valuable as we work to improve. Just to provide some context: -Regarding card details, we transitioned to a new billing platform last year and shared updates with users via email. -Starter plan features, including voice options, haven’t changed, but Premium voices are part of the Professional plan. -We're actively working on developing our app to make Pictory available on more devices soon! I’m sorry to hear about your concerns with support and other aspects of the platform. If there’s anything specific you’d like us to address, please don’t hesitate to reach out to [email protected]—we’re here to help. We appreciate you giving Pictory a try and will keep working to improve the experience for everyone! Lisa

Response from Pictory.ai· Aug 12, 2024

Hey Dalton, sorry you're hitting this roadblock! It sounds frustrating, especially when you're eager to make a purchase and enjoy the app. Removing or updating card information can sometimes be tricky, especially if something isn't working as expected. To get this sorted quickly, I'd recommend reaching out to our customer support team at [email protected]. They can guide you through the process of removing your card details and help troubleshoot any issues preventing you from moving forward. Thanks for sticking with us, and I hope we can resolve this quickly for you!

Response from Pictory.ai· Apr 23, 2024

Thanks for your honest feedback! I'm sorry to hear that the recent update isn't working out for you. We're always looking for ways to tailor our updates more closely to the needs of our users. I’ll forward your feedback directly to our product development team. It would be great if you could also add this to our roadmap at https://feedback.pictory.ai/roadmap to ensure it gains more visibility. We really appreciate your input as it helps us make Pictory better for everyone.

Response from Pictory.ai· Apr 8, 2024

Hey Jonatas, really sorry to hear about the troubles you've been facing with the speed on Pictory. It sounds like there's been a significant drop in performance, which is far from what we aim for. We're on it to figure out the root cause and get things back to the smooth experience you were used to. For a detailed chat about this or any help you might need, feel free to reach out at [email protected]

Response from Pictory.ai· Mar 21, 2024

Hi Mohamed, we are really sorry to hear this. Could you please share some more details about your current plan? Please message [email protected] or DM us. We can discuss your plan and see if there are any other options. -Alice

Response from Pictory.ai· Sep 8, 2023

Thanks for reaching out. We really appreciate you taking the time to bring these issues to our attention. We are always improving the product and the algorithms with regular updates. Lag can sometimes be caused by various factors, including server load or system requirements. You may want to check if your system meets the recommended requirements for the software and ensure that your browser (Chrome reccomended) is up to date. We kindly request that you reach out to our support team at [email protected], where a member of our dedicated staff will be more than happy to arrange a Zoom call with you and help resolve these issues.