PresbyterianReviews of phs.org

My son was taken in an ambulance from his dialysis center to Press Downtown. He was in the ER for six hours without being evaluated or treated! I ended up driving him to a different hospital. A few decades back Press was the best hospital in NM. Now their wealthy owners refuse to hire enough caregivers to take care of the patients. I consider them to be a medical fraud machine.

I went to the location on Central. I needed a heart ablation. I'm 66. My surgeon, Dr. Michael Gardner, was kind and funny. My anesthesiologist was Thomas Folsom and he explained everything. And then there is Nurse Phoebe, who I would gladly have as a friend for life. She was 110% there. And she laughed when I joked...even if it wasn't funny. Should I need a 2nd, THAT's the team I want. Thank you guys, for making me feel safe, calm and cared for.

If you have to go to the hospital in Albuquerque, "DO NOT" go to the Presbyterian downtown, "GO TO" the Presbyterian RUST in Rio Rancho- The care for the patients is 100% better at Rust. My wife was sent to the downtown hospital (twice) only for them to push drugs thru and than send her home, Rust hospital took the time to evaluate the problem and work on a solution instead of pushing her out the door. She was in Rust for 6 days to help her with her problem. Granted she had to wait in the ER for 28hrs for a room; Albuquerque is just overcrowded and has a lack of doctors because the state is money hungry!

I had a terrible experience at Presbyterian Hospital that left lasting physical and emotional damage. After arriving in excruciating pain, I waited over 7 hours in the ER, during which time I passed out twice. I witnessed one patient suffer cardiac arrest and another die, just feet from me while waiting countless hours for critical care. New Mexico ranks 49th out of 50 in healthcare in US, and Presbyterian is the state's largest hospital. I was diagnosed with a ruptured appendix which Presbyterian removed, but the IV drugs they used caused permanent hearing loss: 70% in my right ear and 20% in my left after only 3 days. Despite repeatedly informing the hospital, they dismissed my concerns. An ENT later confirmed that this hearing loss is common with patients she sees after Presbyterian hospital stays. When I confronted the hospital with my records, they sent a hostile response and later removed all references to my hearing loss from my medical files. I recorded the entire hospital stay on my cell phone including every conversation I had with Presbyterian every day about my hearing loss. Before I was discharged, I was wrongly told I likely had bladder cancer, causing months of anxiety while I waited to get another opinion. In violation of HIPAA, Presbyterian shared my private information with many oncology centers who called me daily while I waited to see a different MD, stoking my anxiety about cancer. I later had surgery to remove debris Presbyterian left inside me. A specialist outside Presbyterian confirmed the tumor had almost no chance of being cancer, which a biopsy later proved. I've passed this to my lawyer for further action, and to the Joint Commission on Hospitals and all relevant medical licensing authorities to investigate, because the beautiful people of NM deserve so much better.

Been at the ER since July 11th with the flu only to be sent to a psychiatrist....are you people retarted?!?