PhomemoReviews of phomemo.com

100 N HOWARD ST STE R,SPOKANE, SPOKANE, Washington

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The Fair Hearing score

2.2/ 5

Poor

174 reviews

Phomemo2.2Poor

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Phomemo

Phomemo is a global printing technology brand specializing in portable thermal printers, label makers, shipping label printers, and related printing supplies. Our products are designed to make printing simpler, more convenient, and more accessible for home organization, study, creative projects, small businesses, e-commerce, office work, and travel.We are committed to providing reliable products, intuitive printing experiences, and responsive customer support. Customer feedback is important to us and helps us continuously improve our products and services. Whether you have a question about an order, product setup, printing quality, or after-sales support, the Phomemo team is here to help.

Phomemo (phomemo.com) has 174 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.

Also known as: phomemo.com
Website: phomemo.com
Category: Print & Graphic Design
Location: SPOKANE, Washington
Listed on The Fair Hearing: 2026

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Phomemo reviews

Showing 104 reviews with 1 star · Clear filters

Nov 19, 2023
Totally unsuitable for text
Totally unsuitable for text. Is not readable! You asked me for an explanation of the low rating. Scanning text is only suitable for 2 words on the small stickers that come with the device. You can hardly call that a text scanner. Nice for a 2 word text
By CRC Maretta Bos Customer E.
Response from Phomemo· Apr 17, 2024
Hello~ What problem did you encounter? Can you elaborate on that? Please send photos of the problems to our customer service email [email protected], and we will deal with them within 24 hours.
Nov 16, 2023
NO CUSTOMER SERVICE for faulty printer
The printer stopped working after a couple of months of very low usage. The connection with Bluetooth is faulty and the printer is not seen by the app. I’ve tried all the troubleshooting suggested online to no result. Customer services does not reply to emails and I’m left with a faulty tool that I will eventually need to dispose of. Would not recommend.
By Ottavia S.
Response from Phomemo· Apr 30, 2024
I'm sorry to hear about the issues you're experiencing with your printer. It sounds frustrating to deal with a faulty tool, especially when customer service is unresponsive. Please accept our apologies for the inconvenience. To help resolve this, could you please provide your order number and any relevant information? Our customer service team is dedicated to assisting you and will respond to your email within 24 hours once we have the necessary details. Thank you for your patience and understanding.
Oct 22, 2023
doesn[t connect anymore to bluetooth
doesn[t connect anymore to bluetooth, unuseable, poor quality. would not recommend
By melanie S.
Response from Phomemo· Apr 30, 2024
I'm sorry to hear about the trouble you're having with the Bluetooth connection and the poor quality of the printer. This is certainly not the experience we want our customers to have. To address this issue, please reach out to our customer service team at [email protected] with your order details and any other relevant information. We are committed to resolving this matter promptly and ensuring your satisfaction with our product. Thank you for bringing this to our attention.
Aug 15, 2023
Arrived Broken :-(
After waiting 3 weeks for my M02 pro, it arrived faulty. After following the instructions for charging with 5volt converter, it won’t charge for more than a minute then turns off. Can’t print or do anything. Totally useless. I am very disappointed and want my money back.
By Sarah L.
Response from Phomemo· Apr 30, 2024
We apologize for the inconvenience you've experienced with your M02 Pro printer. Please contact our customer service team at [email protected] with your order details and a description of the problem. We will assist you with troubleshooting or arrange for a replacement or refund as necessary. Your satisfaction is our top priority, and we apologize for any inconvenience this has caused. Thank you for your patience.
Jul 31, 2023
I didn’t order this item
I didn’t order this item! I’ve received it and I need a return label for it. My address is 281 E 400 N, Blackfoot ID 83221 .So I can send it back to you. Thanks so much, Cynthia Newsome
By Cyndi N.
Response from Phomemo· Apr 30, 2024
I'm sorry to hear about the mix-up with your order. Please contact our customer service team at [email protected] with your order details and request for a return label. We will assist you with the return process. Thank you for your understanding.
Jun 13, 2023
All they do is focusing in making the sale and not the customer's needs
First they advirtise their stuff as all Bluetooth capable then you will be surprised to learn that your printer isn't Bluetooth capable. Order made May 31st had a hard time to find their contact info so in may 2nd i called the junk customer service they couldn't help saying they can't cancel the order and that they dont have access. I emailed the address they gave me and the answer was we can't cancel it the order is packed. At that time the order was still in the warehouse but they refused to cancel. They shipped the order so they can make the sale then i said i am not getting it and this isn't what i need they told me to get it give it a try fhen if there is something i will return it. After that they told me that if i want to return i have to pay shipping myself from Canada to China. Do not buy from them there is competition that is selling the same products and better with a very good customer service good price more transparency and a bunch of options.
By Aghiles L.
Response from Phomemo· Apr 30, 2024
I'm sorry to hear about your experience with our products and customer service. We apologize for any confusion regarding the Bluetooth capability of our printers and the difficulties you encountered in trying to cancel your order. Please contact our customer service team at [email protected] with your order details and concerns. We will do our best to address your issues and find a satisfactory resolution. Thank you for bringing this to our attention.
Apr 5, 2023
You can’t use it for journaling
You can’t use it for journaling. I watched their video reviews where they were printing and using papers, stickers for journaling, etc before purchasing a product. But when I did the same thing it faded away after only a few months. I was shocked when I opened my scrapbook. I contacted them, but it didn’t help. I wish I didn’t believe all these videos.
By N T.
Response from Phomemo· Apr 30, 2024
We're sorry to hear about the trouble you've encountered. Your satisfaction is important to us. Please reach out to our customer service team at [email protected] with your order details. We'll do everything we can to address your concerns and find a resolution. Thank you for your understanding.
Sep 5, 2022
No faith on these guys.
No faith on these guys. Purchased Bulk quantity for sale on amazon. As advertised on website for B2B sale support I requested them documents. They said they will not send any documents to me. Said "You cannot enjoy all benefits of sale from our side with an authorization letter to sale the product. Very rude response. Am stuck with my product for amazon approval.
By Fex M.
Response from Phomemo· Apr 30, 2024
We are very sorry to bring you a bad experience~ We support B2B business, but you have to contact our B2B business person in charge, you can send an email to [email protected] for customer support~

PhomemoReviews of phomemo.com

Rating distribution

What customers rate

About Phomemo

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PhomemoReviews of phomemo.com

Rating distribution

What customers rate

Phomemo reviews

Totally unsuitable for text

NO CUSTOMER SERVICE for faulty printer

doesn[t connect anymore to bluetooth

Arrived Broken :-(

I didn’t order this item

All they do is focusing in making the sale and not the customer's needs

You can’t use it for journaling

No faith on these guys.

About Phomemo

More in Print & Graphic Design, Washington

American Image

Colorcinch

Easelly

Vixelio

Phomemo reviews

Totally unsuitable for text

NO CUSTOMER SERVICE for faulty printer

doesn[t connect anymore to bluetooth

Arrived Broken :-(

I didn’t order this item

All they do is focusing in making the sale and not the customer's needs

You can’t use it for journaling

No faith on these guys.