PetyfyReviews of petyfy.com

What a disaster. I ordered a pet coat before Christmas which has yet to arrive. Terrible customer service-no shipping number, barely any response when contacted-had the nerve to offer a "ten dollar coupon" which never materialized. One star ONLY because a ZERO is not available. Do yourself a favor and AVOID THIS COMPANY LIKE THE CORONA VIRUS! BUY AMERICAN-MADE GOODS!

I ordered a waterproof jacket for my 9lb puppy in accordance to the sixing chart they provide and a medium is way too small, who would ever think to order a large jacket for a very small puppy? They will not exchange for a larger size they would like to offer me a 50% discount on purchasing another. Which I will not chance again, throwing away good money. I would be very leery about ordering from this site, they do not seem to be reputable and their exchange/return policies are ridiculous.

Don’t order from Petyfy. I ordered on November 30 and received my order on January 13. Half of the 6 week shipping time was directly due to Petyfy. They sent tracking information in 2 days but it was only indicating that they provided Yun Express with the shipment info, not the order itself. It took almost 3 weeks for the order to actually ship. I emailed after 2 weeks and when I got a response days later it was long and nonsensical, poorly written and what I could decifer was that my order was “out for delivery with a local courier”. When I responded with a screenshot of the tracking, still unchanged, and asked for proof that it was out for delivery, I got no response. Two days later though, my order went to the shipper. It ships directly from China, which is not indicated when you purchase. It arrived 3 weeks after that due delays by Yun express and the USPS, 6 weeks after I ordered. They can’t control the shipping delays from the shipper - they could ship out more quickly and use a different carrier. And no, in spite of their claim on the website, you don’t choose the shipping service. The product itself is poor quality and not worth the $28 I spent on it. A large jacket runs smaller than the stated measurements and barely fits my 12 lb dog. The underside is cut very short and provides minimal coverage and protection from the weather. The attached harness is huge and inches too big even when adjusted all the way down. I suspect I’ll get one season out of it, if that. I won’t even try to return it after reading online about what a scam their “warranty” and “free” returns (when you pay to ship to Romania) are. Bottom line - I paid too much for a crappy jacket that barely fits my dog and if I hadn’t emailed, I never would have gotten it. Lots of other reviews said it was a scam - I suspect they scam those that don’t follow up. Should’ve googled them first. Buyer beware.

Been waiting for any kind of sign hat my dog's coat should ever arrive. I have no shipping info. They took the money out 12/28/2020 No coat, no tracking, no working, phone number. I would never order from them again. I can't even comment on the quality of the products, since I still have no Merchandise. And for them to take the money without any info is pretty bad .I give them a O for customer service, for sure!

Do not order from this company. It is most definitely a scam. Had to dispute the charge with my credit card company as no product was ever delivered. I will echo what others have said - website really does look legit. I simply cannot imagine that the folks saying the company had them donate items that didn't fit are real people.

I ordered 2 jackets for my dogs on December 17. They have not been received as of this date 1/13/21. I have emailed repeatedly to ask about them and all I get is an automatic “ticket has been created and will process soon.” Attempts to call and online chat get no response. DO NOT ORDER FROM THIS COMPANY EVER!!!!

Be aware!!! I laced order on December 31st winter jacket for my dog. Money was taken out from my account on January 3rd. To date I did not receive jacket nor there was any communication from company. I did not even receive order or tracking number. Sent two emails to them. They acknowledge first one saying they received my email. But no jacket yet. They need to be honest about when goods will be shipped & where it’s coming from. Then customer can decide whether they want to order or not. This not a good business practice. If I don’t receive jacket in next 4 days I plan to take further action.

Ordered two waterproof jackets for my dogs - one thin hound mix, one a lab mix. Using their sizing chart they were 2XL. Ordered on Black Friday and received December 28. Not surprising it would take a month once I found it was coming from China (also shows up as an international credit card charge). No mention of this on their web site. Finally putting on my dogs and they are comically small. Sent customer service a measage, they said sorry and to send pictures to verify. I did and they responded by blaming their warehouse who apparently often puts the wrong size jackets in the bag. They will talk to a manager to repace. But they didn't acknowledge that they were the wrong size so I have no idea if they will replace with the same or different size. Also, it has been 10 days since my last communication from them. And no chat has been with the owner "Stephanie who is 28 years old and has a lovely dog Mia" as the cute little email they sent me says. I'm just resigning that I'm out $60 and will never buy from a facebook ad again. Too bad because the jackets look great just absolutely the wrong size. If Petyfy were just able to get their customer service act together it might be ok but this is appalling. Go local or Chewy.