Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
88 reviews
PAK1 (formerly Pets are Kids)Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Human-grade nutrition and supplements for dogs, and for the people who treat them like family.Proud Supporter of the Animal Cancer Foundation.
PAK1 (formerly Pets are Kids) (petsarekids.com) has 88 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 82 reviews with 5 stars · Clear filters
Customer service is great. Easy steps for the refund process.
By SANDRA
Response from PAK1 (formerly Pets are Kids)· Oct 8, 2026
Thank you so much for the 5 stars, Sandra! We're glad the refund process was smooth and easy for you. Our team always strives to make every experience as hassle-free as possible. We appreciate your support and hope to serve you again soon! Warmly, PAK1
The response time was so quick on the Chat option. Maggie was polite and helped make sure that I was able to adjust my delivery date.
By Amanda S.
Response from PAK1 (formerly Pets are Kids)· Oct 8, 2026
Thank you for the wonderful review, Amanda! We're so happy to hear that our chat support was quick and responsive. Maggie will be thrilled to know she made a difference — we'll be sure to pass along your kind words! Glad we could get your delivery date sorted out. Don't hesitate to reach out anytime you need help. Warmly, PAK1
Your attention to your customer, and your prompt response to my massage speaks well of you and your company.
By Angel R.
Response from PAK1 (formerly Pets are Kids)· Oct 7, 2026
Thank you so much, Angel! We truly appreciate your kind words and your 5-star review. Providing attentive service and prompt communication is something we take pride in, and it's wonderful to hear that came through in your experience. We look forward to serving you again. Warmly, PAK1
5 star company! Issue was resolved quickly and fairly- excellent product and service!!
By Sandy M.
Response from PAK1 (formerly Pets are Kids)· Oct 6, 2026
Thank you so much, Sandy! We're thrilled to hear you had such a great experience. Our team takes pride in resolving issues quickly and fairly, so it means a lot to know we delivered on that for you. We truly appreciate your support and look forward to serving you again! Warmly, PAK1
Very quick to respond to your issue or complaint and fix it as soon as they can. Much appreciated!!!
By Kathleen
Response from PAK1 (formerly Pets are Kids)· Oct 6, 2026
Thank you so much, Kathleen! We know your time is valuable, so we always aim to resolve any concerns as quickly as possible. We're glad we could help, and we truly appreciate you taking the time to share your experience! Warmly, PAK1
No issue with the product My dog just refused to eat the chews after the first few months Cancellation was easy and painless!!
By Sita B.
Response from PAK1 (formerly Pets are Kids)· Oct 6, 2026
Thank you for your review, Sita! We're glad to hear the cancellation process was smooth for you. Dogs can definitely be picky sometimes! If you ever want to give it another try down the road or explore other options for your pup, we're always here to help. Warmly, PAK1
Customer service was very helpful and patient as I navigate through what is best for my aging GSD. I truly appreciate their help. Thank you!
By Susan M.
Response from PAK1 (formerly Pets are Kids)· Oct 6, 2026
Thank you so much, Susan! Caring for an aging GSD comes with unique needs, and we're happy our team could help guide you through the options. Your dedication to your pup is wonderful, and we're honored to be part of their wellness journey. Don't hesitate to reach out anytime! Warmly, PAK1
Mushroom chews have been a game changer for my doodle Winston! He has always struggled with seasonal allergies, especially itching and licking his paws, and I’ve noticed a huge improvement since adding this to his routine. He seem so much more comfortable, and I love that it’s something he actually enjoy taking everyday. To him, it’s just another treat. Definitely recommend giving it a try if your pup struggles with allergies
By Tanner
Response from PAK1 (formerly Pets are Kids)· Oct 6, 2026
This made our day — thank you, Tanner! We love hearing that Winston is finding relief from his seasonal allergies and actually enjoying his chews. A more comfortable, less itchy doodle is exactly what we're here for! Give Winston an extra treat from us. Warmly, PAK1
