Petrolbricks.Reviews of petrolbricks.com

Missing parts, contacted the company and they do not reply or send missing parts. Waste of money and a scam.

I placed my order on January 27th after double checking the shipping times and their “possible delay of 3-5 days” message on their website. The item hasn’t even been shipped yet three weeks later. I contacted them and got a generic copy and paste response with no real update as to when my order would be sent to the shipping company. Will never order again, sticking with Lego from now on.

Ordered from Petrol Bricks on 27th January - 1 item. The item still hasn’t arrived. I’ve emailed customer service team they did not and would not provide me with any update or acknowledgment for the delay. I have been given a tracking number that doesn’t work. There is no detail of courier they are using for the delivery. Shocking really, the website clearly provides shipping/delivery as 5-7 working days. Evidently this is not the case. I purchased the item well before I needed it as it is a gift, but looks as though I’m going to have to make another plan as there is no sight, whisper or indication when the item will show up, if it ever does. Very frustrating as I thought this would have been an excellent gift as the concept is really cool. Sadly though the company and customer service is a real let down.

Very slow delivery, took 18 days from date of dispatch. Very poor customer service, contacted them numerous occasions for updates whilst waiting for my order, all I got was poor excuses each time like "only having a few workers", no apology or customer service skills whatsoever. I had really high hopes for this order, since it was purchased for my sons 16th birthday in memory of his grandad that recently passed, and used to own and collect Land Rovers. When our order finally arrived 18 days after being supposedly dispatched, it arrived with very poor instructions and parts missing! Having read other reviews, I'm not the only one who has has experienced this problem I didn't bother contacting them again to complain since their customer service is so useless, they really did exasperate me with their rudeness. Luckily my son is very good at building Lego anyway so he still managed to build it-albeit a different model to what it was supposed to be since parts were missing. I'm very disappointed with my overall experience with Petrolbricks, as I do love the concept but overall very poor value for money. Sadly I won't be buying from them again, very disappointing as we were looking forward to building a collection of models. Will be taking our business elsewhere.

Ordered 16 December and I’ve followed up with their customer service. Nothing has arrived. I don’t think this company is real and I would avoid. Update: since posting this they contacted me over email to say that my order is on the way and sent a screenshot of some tracking - the tracking they’ve provided to me still hasn’t updated. After adding details of my order to Trustpilot they’ve contacted me on WhatsApp to say they will stop the shipping of my product till I remove this review. Not sure what I win by removing this review as I’ve still had no tangible proof any product is on its way and I’ve also not had a refund.

Ordered on the 18th December and was recognised by the courier the same day. Since then nothing has changed. I have even had an email saying it’s arrived in my county, which is just bizzare. Tracking hasn’t updated despite emails from them saying it would be with me by now. Going by reviews I’ve also been scammed and won’t be receiving the gift I had bought for my petrol head father.

Ordered 16th December thinking this was a UK site and was going to be a Christmas present. Tracking updated and the 17th December and nothing has changed since. I've contacted and all they tell me is that it's on its way and will be a few days. Fed up of waiting and contacting to being fobbed off each time. Will be trying to get a refund through PayPal. I'd avoid this site to avoid unnecessary disappointment

Buyer beware! Shocking company with poor customer service that has informed me the item was on its way since 13 Dec 24. The tracking did not change stating that the courier was ‘waiting for my item’. Having raised a payment dispute to get my money back from PayPal, I have today been informed that they have now finally sent it, 2 weeks after assuring me it was ‘on its way’! I don’t believe I will ever receive the item or a refund from them so will continue to pursue through PayPal. I have had nothing but lies for weeks from this company.