petmarvel.comReviews of petmarvel.com

It was a nightmare dealing with this company. It took almost 2 months for me to receive the replacement pump because the 1st one went bad & then I received it broken. I don’t know if it broke during shipping or what happened to it. Unfortunately, I will not buy from them again. The water drinking fountain itself is a good product.

The company does respond in a timely manner to emails about product problems, says it will send parts and doesn't, makes absurd assumptions about pets and their habits, for a sum total of a terrible retail experience. So months later, I paid $100 for an automatic water bowl that may never have a chance to work.

The pump on the water fountain will not stay on there for it does not work. Its just a big plastic dog bowl which I can buy for a lot less than I paid for this thing. I have contacted customer service without any response so far.