Great!
Customer service was great and resolved issue quickly shipping has also been very quick
By Georgia H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,033 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 557 reviews with 5 stars · Clear filters
Customer service was great and resolved issue quickly shipping has also been very quick
By Georgia H.
I had to exchange a malfunctioning product and the process was easy as could be, with great support and care throughout. Looking forward to the new cat feeder, and big shout-out to Roin for all their help.
By Andre
customer service is very helpful.
By Alex P.
Support was perfect, they replied very fast and were very helpful. It took just a couple emails to determine that my machine was defective, and they sent a replacement right away.
By Tanguy K.
LaLa was responsive, kind, thorough, and overall extra! This has been one of the best customer service experiences I have had in a long time. Such care and thoughtfulness (that seems lacking in the world) is alive and well at PetLibro. Thank you for helping me continue to take such good care of my pets!
By W D.
Amazing machine, the fans work well and quietly and it gains data about cats waste! So excited for this
By Noah
Mila was fantastic throughout the whole process
By Alex W.
The team was able to accommodate my request for extra parts not available on their website and even gave me a discount! I had something wrong in my request and they kindly corrected me to make sure I got exactly what I needed for my little fur babies.
By Trinity B.