Customer for life
The customer support person gave us reasonable options for troubleshooting and then provided a solution when it failed to resolve. Quick and to the point.
By Sophia
Saturday, November 7, 2026 · Customer reviews of US businesses
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1,033 reviews
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Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
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The customer support person gave us reasonable options for troubleshooting and then provided a solution when it failed to resolve. Quick and to the point.
By Sophia
Super Service und tolle Produkte, die den Alltag wesentlich erleichtern
By Аксинья К.
I bought two of the Petlibro RFID feeders for my two cats, and they work incredibly well. The setup was simple, and the companion app is very straightforward and easy to use. A few weeks after my purchase, I reached out to Petlibro support because I wanted to order some extra bowls. Their team was very fast and made the whole process completely hassle-free. Highly recommend!
By Jarosław K.
Petlibro hat viel Auswahl und gute Preise für diese hervorragende Qualität. Schnelle Lieferung und einen sehr guten Kundenservice. Bin total beigeistert vielen Dank
By Nancy P.
They were able to provide quick response for my inquiry. I wanted to purchase an item replacement not on the website. I'm thrilled with the help provided.
By GH
My rfid feeder started acting up and they immediately helped resolve my concern
By Stephanie P.
My kitten chewed the rubber water spout and I couldn't find a replacement online. I emailed customer support and got a response the next day! Vincy was so incredibly helpful, he got all my information and I had a payment link within a day to get a replacement shipped. Thank you!!!
By Jessica M.
Petlibro have excellent customer service. Unfortunately my DOCKSTREAM fountain developed a fault after 4 months, but the company responded instantly and have organised a replacement part free of charge. I highly recommend this company and their products are excellent for our cats.
By AP