Very quick responses
Very quick responses, they very efficiently replaced a product with mechanical issues.
By Shealynn C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,033 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 557 reviews with 5 stars · Clear filters
Very quick responses, they very efficiently replaced a product with mechanical issues.
By Shealynn C.
super helpful and responsive appreciate the help!
By ileana
Vince was so helpful and efficient. He made certain my exact part was found, the order placed, and confirmed it had shipped. I was having problems with the Chat function but after multiple agents he was able to solve the issue!
By Julie C.
My feeder stopped working but with the help of customer service and a new part, we had it working again in no time. Rose was quick to respond and quick to help diagnose the issue with the device.
By Taylor
Prompt response and was very helpful.
By Sura M.
Petlibro is amazing. Encountered issues with the fountain, in which they were very responsive, attentive, and efficient with getting the issue resolved. Truly recommend!
By Jaz
Bought two smart cat feeders from Petlibro and we had only one cat who could use it so we wanted to return the other - unopened and unused. We were very happy with the promptness of the customer service and they were very helpful. Would definitely purchase something again from them.
By Danielle
This is the absolute best cat company ever! To respond consistently and help resolving any issues that may arise! I appreciate all they do for me and will never use any other cat company!
By Christy S.