PetlibroReviews of petlibro.com

Leider total enttäuschend. Ich bin vom DocStream 2 leider sehr enttäuscht. Nach nicht einmal drei Monaten hat die Pumpe bzw. Turbine den Dienst eingestellt, sodass kein Wasser mehr gefördert wird. Damit erfüllt die Katzenfontäne ihren eigentlichen Zweck überhaupt nicht. Besonders ärgerlich ist, dass sich auf dem schwarzen Modell trotz regelmäßiger Reinigung nach Herstellerangaben starke Kalkablagerungen bilden, die sehr unschön aussehen. Der Kundendienst ist die reinste Katastrophe. Auf meine Anfrage musste ich fast einen Monat auf eine Antwort warten. Danach wurden erst einmal Videos angefordert, anstatt das Problem zeitnah zu lösen. Insgesamt eine sehr frustrierende Erfahrung. Ich kann den DocStream 2 aufgrund der mangelhaften Qualität und des schlechten Kundenservices leider nicht empfehlen.

alles gut-bis was nicht funktioniert. Kundensupport nicht vorhanden. In der Hitzewelle funktioniert der Trinkbrunnen plötzlich nicht mehr - Kundensupport kontatiert und erst ein paar Tage Konversation mit einem Chat Bot der das Problem nicht verstanden hat, immer wieder das gleiche gefragt und Lösungsvorschläge die zu einem anderen Produkt gehören. Dann endlich sollte sich angeblich ein Mensch bei mir melden und seitdem warte ich - jetzt über eine Woche. Anrufen unmöglich. Auf Rückfragen keine Reaktion.

Bought 3 automatic feeders. One stopped working less than 2 months after purchase. Continue to ask for updates to claim after initial response communicated would be escalated. Since then nothing.

I ordered the Polar Smart Wet Food Feeder with Plastic bowl for my cat in order to have peace of mind leaving her for 2 nights. I was excited to receive this product and was happy my cat took right to it when we practiced a few days before my trip. After leaving it plugged in overnight, I went to unplug it and move it to a different location and noticed the adapter was VERY hot. I checked it for damage and even tested my outlet to ensure everything was okay. I contacted support, and they told me the product underwent extensive testing and that as long as the temperature was below 131 degrees Fahrenheit, it was safe to use. I had a handheld infarred thermometer at work so I borrowed it and decided to test it out. After leaving the feedr plugged in overnight, the thermometer was reading at 138-140 degrees Fareinheight. I immediately unplugged it and contacted support who agreed that I should not use the adapter. I am in the process of returning the feeder as I do not feel safe leaving my pet or home with this product. Support forwarded my case to a manager who provided me with a link for return. As I completed the form, I noticed they are trying to charge me over $18 to return the defective item. I contacted support and have not heard back yet. I tried calling the support line and left a message. I don't think it's right that I have to pay over $18 to return an unsafe product that I would have happily kept if it was safe to use.

I have reached out multiple times to customer service via email and not once did I get a responses. I have had the pet Libro 2 cat fountain for almost 4 months now and the stainless steel tray is already beginning to rust. I have another brand cat fountain and it is all stainless steel and i have had it over 2 years and not a single speck of rust on it. Both fountains get cleaned weekly at the same time. I had my wife call the customer service line only for them to tell me to try using baking soda to remove the rust and nothing about a defective product or try to even offer a replacement tray. Also if you don’t scrub a fountain top to bottom i assure you they are not clean. The moment you scrub the inside plastic of the let libro fountain you have now created streaks and cuts for bacteria to grow. Should have stuck with my original brand that has never let me down. Overpriced garbage all for an app, what a joke

Bis jetzt waren wir eigentlich zufrieden. Leider ist mittlerweile unser Nassfutterautomat defekt. Anfangs gab es noch Rückmeldungen, man kümmere sich um Ersatz. Auch auf Rückfragen und nun eine Beschwerde erfolgte keine Stellungnahme des Kundenservices. Aufgrund dieser negativen Erfahrung werden wir von weiteren Käufen absehen. Völlig unzufriedenstellend. Das Gerät ist erst 1 Jahr alt!

My experience with Petlibro began on 31 May when I received a faulty feeder that malfunctioned on its very first day of use. The hatch only opened halfway during a scheduled feed, meaning my cat missed an entire day’s meals. Although the fault was intermittent and couldn’t be replicated on demand, I reported it immediately and stopped using the product because I no longer had any confidence in its reliability. What should have been a straightforward warranty claim turned into over a month of chasing customer service. Petlibro’s website states that it provides a “straightforward warranty that is processed in a hassle-free way.” Unfortunately, my experience was the complete opposite. Despite Petlibro stating a response time of around three working days, I regularly waited five to six days for replies. Every update required me to chase them, and I repeatedly had to provide information I had already supplied. The responses felt generic and often failed to address the points I had actually raised. Instead of resolving a quality-related warranty claim, I was initially offered a partial refund or told to pay to return the faulty product myself. I formally requested that my case be escalated to management because of the delays, poor communication and unsuitable resolutions. That request was never acknowledged or actioned. After Royal Mail confirmed my return had been delivered to their warehouse on 22 June, I supplied proof of delivery and every piece of information requested. Despite this, I still had to send multiple follow-up emails before my refund was finally processed. Even then, Petlibro failed to address my request for reimbursement of the £9.05 return postage. Instead, they quoted their policy stating that “for non-quality related warranty claims, the buyer is responsible for shipping costs.” My case was never a non-quality return—it was reported as a faulty product from the first day of use—so this response was entirely irrelevant and suggested my case had not been properly reviewed. For a company whose products are now stocked by major retailers such as John Lewis, the standard of customer service is remarkably poor. A faulty product should not require over a month of chasing, repeated explanations and a formal complaint before a refund is processed. This was neither “straightforward” nor “hassle-free,” despite those being the commitments made in Petlibro’s own warranty policy. The product may be appealing, but if anything goes wrong, don’t expect efficient or customer-focused after-sales support. Based on my experience, I cannot recommend buying directly from Petlibro.

Service après vente inexistant. Aucune réponse de nombreuses sollicitations. @petlibro Comment commander une nouvelle puce (perdue car collier chat perdu) .