Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,033 reviews
PetlibroSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 557 reviews with 5 stars · Clear filters
took care of my problem
By Michelle K.
Response from Petlibro· Jun 13, 2026
Hi Michelle, Thank you for your five-star review. We are delighted to hear that we were able to resolve your issue to your satisfaction. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
Purchased a Dockstream 2 a couple of weeks ago and so far, so good. Was easy to set up and all my cats took to it straight away. The app is a bit of a gimmick rather than serve a real purpose especially if you are a multi cat household. All in all though no complaints.
By MrC
Response from Petlibro· Jun 12, 2026
Hi there, Thank you for your message. I understand your concern about the app functionality for multi-cat households. It is wonderful to hear that your recent purchase was easy to set up and that all your cats are already enjoying it. We truly appreciate you taking the time to share your feedback with us, as it helps us understand how we can better serve homes with multiple pets. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
Extremely helpful when I reached out to customer service and offered me a solution and they were very caring and kind to me and my fur baby! Thank you
By Nadia A.
Response from Petlibro· Jun 12, 2026
Hi Nadia, Thank you for your message. It was so wonderful to read your kind words about our team. We are thrilled to hear that we could provide a helpful and caring solution for you and your fur baby. Your feedback truly means a lot to us. We are always here if you need anything else.
Ich möchte eine zweite Bewertung abgeben. Ich hatte Probleme mit dem Granary Smart Feeder und der Support, vor allem Kristine, hat mir wirklich geholfen und mir einen Ersatzteil geschickt. Vor allem freut sich mein Kater darüber, dass er wieder sein Essen so bekommt, ohne Störungen. Danke an Kristine und Ihren wertvollen Support.
By Draga
Response from Petlibro· Jun 11, 2026
Hallo Draga, Vielen Dank, dass Sie sich umgehend bei uns gemeldet haben. Es ist wunderbar zu hören, dass Kristine Ihnen so gut weiterhelfen konnte und die Versorgung Ihres Katers nun wieder reibungslos funktioniert. Wir legen großen Wert auf einen hilfsbereiten Support und freuen uns sehr, dass das Ersatzteil schnell bei Ihnen angekommen ist. Wir danken Ihnen herzlich für diese zweite Bewertung und Ihr Vertrauen in unsere Produkte. Wenn wir Ihnen weiter behilflich sein können, lassen Sie es uns bitte wissen, wir scheuen keine Mühen, um Ihnen zu dienen.
James was wonderful and very attentive. Helped me resolve the issue i was having with my feeder quickly. I'm glad we got our feeder from Petlibro as they help resolve any issue until you're happy.
By Sarina M.
Response from Petlibro· Jun 10, 2026
Hi there, We are so happy to receive your wonderful feedback! Knowing that you had a positive experience with our team means the world to us. Our goal is always to provide a smooth experience for every pet owner, and your kind words are truly encouraging. It is rewarding to see such support from our community. Thank you for sharing your experience.
My initial help request was answered quickly, and when the troubleshooting steps did not resolve the issue I was prompted to send some pictures to initiate a warranty claim. Once my case was elevated to a supervisor it was resolved completely and quickly. James was very professional and courteous in his messages and he offered to replace my device at no charge. Extremely positive experience all around. I love my polar feeder and the peace of mind I get from knowing my cat always has clean safe food when I'm not around is irreplaceable. With excellent customer service to back it up is truly impressive.
By Erin
Response from Petlibro· Jun 10, 2026
Hi Erin, Thank you so much for sharing your wonderful experience with us. We are truly delighted to hear that your request was handled quickly and that your experience with James was professional and courteous. It is our goal to ensure that any issues are resolved as smoothly as possible, and we are happy to hear that the replacement of your device was a success. We are also very glad to know that the Polar Wet Food Feeder has brought you such peace of mind. Knowing that your cat has access to clean and safe food is exactly what we strive for with our products. Your kind words regarding our customer service are very much appreciated by the whole team. Thank you for being a part of the Petlibro family and for trusting us with your pet’s needs. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
Customer service was courteous and great to work with Vivian was awesome always reaching out to help with the issue I was having with my cat feader.
By Vincent M.
Response from Petlibro· Jun 8, 2026
Hi Vincent, Thank you for your wonderful feedback. We are so happy to hear that Vivian provided such excellent service and helped you with your cat feeder. We strive to provide the best support possible and your kind words mean a lot to us. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
Great products and great customer service, I highly recommend!
By Kami
Response from Petlibro· Jun 8, 2026
Hi Kami, Thank you so much for your 5-star review. We are thrilled to hear that you are happy with our products and customer service. Your recommendation means a lot to us. We look forward to continuing to serve you and your pets. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
