Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,824 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 134 reviews with 2 stars · Clear filters
Tired of constant barrage of emails in regards to Petkey. I no longer have my dog as he became vicious.
By Linda W.
Response from Petkey· Jun 16, 2020
We are sorry to hear about your dog. We have removed you from our mailing list.
Site was easy to use. Fairly priced. Hope it lives up to its claims if I ever really need it.
By Laurie K.
Response from Petkey· Jun 10, 2020
We hope that you don't ever need to use our services, meaning that your dog never goes missing. But, if you need us, we are here 24x7 to help. Thanks for being part of the Petkey family!
Haven’t had to use it yet ! Hopefully I never do
By Miller
Response from Petkey· May 12, 2020
We agree, our is a service you hope to never need. We hope your pet never goes missing, but rest assured if you need us, our call center is open 24x7, staffed to assist you with alert services. Thanks for being a part of the Petkey family!
Fantastic 5 star. Easy. My Bonnie is now safe. Tu
By Eileen G.
Response from Petkey· Apr 28, 2020
Thank you for your feedback. We are happy to have you and your sweet Bonnie as members of the Petkey family!
Cost is to much. Especially when there is another company that does it for free. $25 to put chip in and then registered for free. I also never received my tags. And I paid the lifetime!!
By Wendy
Response from Petkey· Apr 27, 2020
There are companies that register for free, but not all companies offer the same service level if your pet goes missing. We offer a call center operated live 24x7, for instance. I am going to reach out to you personally by email about the tag you mention, because we don't show a tag order on your account.
It’s absolutely ridiculous that I have to pay yearly for a microchip. Other chips require a one time payment. I paid $40 for a microchip and now I have to pay $20 plus any add-ons every year. The only thing they do to help you find your dog is post “lost dog” to a community of people that have the same service. Useless. If I could get my dog rechipped I would.
By customer
Response from Petkey· Apr 21, 2020
We do offer a yearly pet registration, but we also offer a lifetime package for just a little more. It's a great value, much better than paying annually. One of our phone center reps will reach out to you to get your registration switched over to lifetime registration so you don't pay year after year. Thanks for being a member of the Petkey family!
When I contacted pet key to change my address I was for the first time offered an ID tag . I was told the tag itself had a picture of my pet on it. I also would receive an ID card. I got the card but no tag. When I called them I was told the tag would come later. When it did come I was disappointed it didn’t have a photo on it. It was expensive and I feel misled.
By Tina B.
Response from Petkey· Apr 21, 2020
I apologize that your order process got so confused. Our pet tags do not have pet photos on them, we use the small space on them for important info like microchip number and Petkey's phone number. Your pet's id card should have a photo on it. If you have any further questions on the items that you ordered, please call us at 866-699-3463 and one of our call center reps will be happy to explain.
your application was very easy to navigate thru, thank for protecting my baby!!
By customer
Response from Petkey· Apr 16, 2020
Thanks for the feedback on our website, glad you like it. We are happy to have you and your sweet dog as a member of the Petkey family!
