customer service was excellent
customer service was excellent. they had my akc puppy's name wrong and when notified corrected it the same day. It was easy to upload photo and mircrochip information
By clydelady
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,824 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 4,418 reviews with 5 stars · Clear filters
customer service was excellent. they had my akc puppy's name wrong and when notified corrected it the same day. It was easy to upload photo and mircrochip information
By clydelady
Easy to register and glad for a better chance if she gets gone to be returned!
By SHARON L B.
I had a billing problem, that was resolved in a matter of minutes via email. I have never in my 80 years had anything like this happen. The girl i dealt with was wonderful.
By Kay
Good company! Quick turnaround time
By Susan
A dog owner’s worst nightmare is losing their dog. When I was out of state and in a completely unfamiliar place, my dog got spooked and ran off, and kept on running. Thanks to PetKey, we were reunited within two hours, and were able to pick him up safe and sound. Thank you so much for helping me find my fur baby quickly!
By Camille
Fast deliver after placing order
By Tommy
I became a new customer on June 30th 2018. I ordered two ID tags. Pink for girl and blue for boy. When the tags arrived in mail instead of receiving a pink for girl it was a black one. I ordered the wrong one by mistake not realizing it. I emailed petkey and immediately got a response that they would gladly mail me a pink tag for my female puppy regardless of it being my mistake. That made me happy that I was important enough for them to quickly response and correct my mistake free of charge with no questions asked.
By Tammy B.
They were awesome. I was called the next morning after bringing my puppy home. The associate I dealt with was very helpful and pleasant. Very nice company.
By Kim