Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,824 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 351 reviews with 1 star · Clear filters
I have not received the products
By Lelia B.
Response from Petkey· May 3, 2018
Our records indicate you did not purchase any products to be shipped so I am going to follow up with you directly to make sure there was not a mistake.
HAVE NOT RECEIVED PRODUCT PAID FOR. AND NO RESPONS TO INQUIRIES.
By James P.
Response from Petkey· May 2, 2018
Hello I have checked the shipping status on your pet's ID tag and it shipped out on 4/28/18 so you should be receiving it very soon. Thank You.
If you want To spend tour money let s go you will pay for extra this or that.... you will receve.. Nothing
By Pierre L.
Response from Petkey· Apr 27, 2018
We apologize that your tag must have been lost in the mail, but we did not receive any notification or returned mail. I am going to resend Jack another tag and ID card today. Thank You for your feedback.
Not work the cost
By Sonya C.
I ordered a replacement id # tag for my dog. The mailing address is correct, but I never received it (was charged for it). After a few emails I was told they would send another, which I also never received. Still don't have one, will just go to PetSmart & have one made.
By Lori A.
Response from Petkey· Apr 26, 2018
I apologize for the mailing issues. I promise you that we have sent out the tag you ordered 2 times now but we were unaware that you still hadn't received it. I am going to have another one sent out today via a different mail carrier this time.
My dog has been missing for 2 mobths and no word
By Austin H.
Response from Petkey· Apr 26, 2018
We are so sorry that no one has reported anything yet on Aminah. We will continue to issue her lost pet alert out and hopefully someone who knows something will reach out to us very soon. Take Care.
Impossible to file claims. You need a simple on-line process
By Fell asleep W.
Response from Petkey· Apr 25, 2018
Hello, I am going to follow up with you directly as we don't handle any sort of claims, only lost pet protection and behavior support.
I ordered my dog collar months ago. At this point I don't expect to ever receive it.
By Jari C.
Response from Petkey· Apr 25, 2018
Hello, I am going to follow up with you directly as our records don't show that you ever purchased a dog collar from us, only an ID tag which shipped on 1/7/18.
