Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,824 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 351 reviews with 1 star · Clear filters
This is regarding the expensive dog tag I purchased. What a cheap piece of junk You really have a lot of nerve. Disgraceful.
By D. O.
Response from Petkey· Dec 27, 2019
We are sorry to her that you are unhappy with the tag you purchased for your dog. We'll issue you a refund for your purchase.
Ordered my puppy's microchip id tag. Never received it. Called 2x o will send it out again. Never received it. I already paid for it :( Melissa Stone
By Melissa S.
Response from Petkey· Dec 16, 2019
Our call center reps spoken to you about this missing order since your review was written. We hope that everything has been worked out to your satisfaction now, and that you like your dog's new tag.
My dog's microchip is still not showing me as the owner. I am very disappointed with your service and expected to have security for my dog. He is part of our family and would like to take precautions in case he somehow gets loose.
By Angel R.
Response from Petkey· Nov 5, 2019
I verified your pet is 100% registered and showing you on the registration. I will follow up with you to answer any questions you might have.
I was excited about getting my dog's mircochip registered until I realized they sell ESA ID Cards, which is an absolutel SCAM. My dog is a service dog, and has full public access rights my law; ESAs do not! Those ID cards are just confusing the public on SD/ESA law, and they are completely different! NO ID NEEDED FOR AN ESA, just a LETTER from an ACTUAL DOCTOR!
By annon
I paid to get my dog chipped. I don't feel like I should have to pay monthly.
By customer
Response from Petkey· Nov 5, 2019
Your pet's chip is registered for life. You don't have to pay to renew it.
Bad it really sucks dont waste your money
By customer
Response from Petkey· Oct 28, 2019
We have no contact from you indicating that you had any issues while registering your pet online. Please reply to let us know what the issue is so we can help you out.
Vet couldn’t find your chip
By customer
Response from Petkey· Oct 28, 2019
We will be following up with you to determine what the issue would be so we can help you or your vet get this corrected.
The tag is Great, but they didn't change my phone number. I called and played phone tag and haven't seen a replacement.
By Phillip.hoffstetter
Response from Petkey· Oct 23, 2019
We are sorry we don't see any messages from you about the phone number needing to be updated but we will reach out so we can get that correct for you.
