Everything went very smooth
Everything went very smooth. Thanks
By tamera B.
Response from Petkey· Feb 11, 2020
Thanks for your feedback. We are happy to have you in the Petkey family.
Monday, November 9, 2026 · Customer reviews of US businesses
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Excellent
5,824 reviews
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Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 351 reviews with 1 star · Clear filters
Everything went very smooth. Thanks
By tamera B.
Response from Petkey· Feb 11, 2020
Thanks for your feedback. We are happy to have you in the Petkey family.
While I was traveling my neighbor took in my cat, My chipped cat was found in the neighborhood and Pet Key contacted by an animal shelter to determine who owned the cat. Pet Key provided the shelter with only my home landline phone number and NOT my email address or my cell number which Pet Key also had on file. I was on vacation and could not receive the landline call. Unable to reach me on my landline, the animal shelter placed my cat up for adoption on the day I returned. I hired an attorney to try to unwind the adoption and failed. Pet Key apologized for not giving out my cell number and email address to the shelter. By that time the apology did no good and I lost my cat due to incompetence.
By Jeremiah J. de M.
I never received my purchuse
By customer
Response from Petkey· Feb 11, 2020
Please call us at 866-699-3463 and one of our representatives will be happy to place a new order for the items you ordered if they still have not been received.
I shouldn’t be tricked into paying additional money to register the chip I already paid for.
By customer
Response from Petkey· Jan 30, 2020
We are sorry to hear that your pet professional did not explain to you how microchips work. The cost for implanting a chip is different than the cost for registration of a chip. But, now that you have registered your pet here at Petkey, your pet has a national database registration, and lost/found pet alerts. Petkey phones are open 24/7. If you have any question, please call us at 866-699-3463.
The microchip # was incorrect, therefore , I had to re-order everything. (after I noticed it was incorrect) Check your #'s !!! Still waiting on my new items and it has been over 2-3 weeks. :-(
By customer - U.
Response from Petkey· Feb 11, 2020
We are sorry that you received items with an incorrect number on your first order. The tracking says your replacement order has arrived, so we hope you are enjoying your items. Thanks for being a part of the Petkey family.
It won’t let me back in I was wanting to up date the shots for Kaci but it won’t let me in 😳
By customer
Response from Petkey· Jan 23, 2020
Just sent you an email to get access to your account. Please call our call center at 866-699-3463 if you are still unable to access your account, and one of our fantastic call center reps will help.
WHAT A SCAM! Highly discourage anyone from using this companies service! I paid the $45 for the 'lifetime lost pet protection', and got NADA. My cat was reported missing 11/24/2019. I found her MYSELF 1/21/2020. Those who took her in, had taken her to a animal clinic to have her scanned for a chip... and guess what... NOTHING WAS FOUND. Hmmm.. weird. You would think for the money paid the chip would work... and hmmm.... YOU WOULD BE CONTACTED REGARDING YOUR LOST PET. I AM SO UPSET. I will be contacting PetKey for my REFUND ASAP.
By Upset C.
You hide yourselves as Petlink, petlink doesn't charge for registration
By Terry T.
Response from Petkey· Jan 20, 2020
We are not hiding ourselves as anything. We are called Petkey, our website is petkey.org We are an entirely different company than Petlink. We are owned and run separately, and do not work together in any way. If you have any more questions, please give us a call at 866-699-3463.