Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,824 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 351 reviews with 1 star · Clear filters
You keep referring to my cat by the wrong name and I sent at least 2 emails. I have nothing more I can contribute
By Janyce L.
Response from Petkey· Mar 27, 2020
I'm sorry that we got your cat's name in our system, and I'd like to get it fixed. I've reached out to you personally by email so we can get this corrected in our system.
I am disappointed with the extra $15 charged for what is just a flimsy dog tag, and a rather cheap and oversized one at that. Did you ever send away for something as a kid (like sea monkeys) and get a packet of brine shrimp in the mail? I would consider this experience very much akin to that. A feeling of being totally duped.
By Howard S.
Response from Petkey· Mar 27, 2020
I'm sorry to hear that you are disappointed in your tag purchase. I'll issue you a refund, because duped is really NOT what we want you to feel about Petkey.
I ordered a collar from them on the 21st of January and today is The 18th of February and I still have not received anything yet so yeah I am not too happy with this company!
By customer
I have messaged 3 times for a refund that was taken out of my account this us the second year this company takes out automatically money I dont have Brooklyn anymore she is deceased I addressed the issue and still no respond to solve my problem.
By Diandra
Response from Petkey· Feb 27, 2020
I will take care of your refund for the renewal for Brooklyn. We are sorry to her of her passing.
Charge too much money for nothing.
By customer
Feel like I was scammed. Thought I was renewing my Home Again subscription!
By customer
Response from Petkey· Feb 27, 2020
We are truly sorry to hear that you feel scammed. We are an entirely different company than Home Again, our website and phone number, everything is different. If you have questions on your membership here at Petkey, feel free to call us at 866-699-3463 and we'll be happy to help.
Wasn't warned that it would cost more for the chip to be tracked.
By R. C.
Response from Petkey· Feb 11, 2020
We are sorry to hear that your pet professional didn't explain that registration of a microchip is a separate charge from implanting that chip. Your dog is registered for life here at Petkey, though, so there will not be any more costs associated with your registration. If you have any questions on your services, call us here at Petkey at 866-699-3463 and we'll be happy to help.
Had his tag on for one day and lost it due to a cheap attachment ring. Spent almost 16$ and it was cheaply made. Very disappointed.
By customer
Response from Petkey· Feb 11, 2020
We are so sorry to hear that your tag didn't stay on your dog's collar. We are ordering a new one and it will be made and on it will be on the way for you.
