Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,824 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 276 reviews with 3 stars · Clear filters
The website was a little difficult to navigate but we got exactly what we ordered and the security of having our pup registered is a great feeling.
By customer
Response from Petkey· Apr 14, 2020
Thanks for sharing your feedback on our website. We are happy to have your pup registered with us. Thanks for being a part of the Petkey family!
There was supposed to be a discount for lifetime registration but I could not download it from your website and had to pay full price.
By BrandX
Response from Petkey· Apr 8, 2020
I will reach out to you directly via email and get this straightened out for you. I can refund your purchase for the amount of the code that did not work for you.
Still haven't found my pet...but that's not pet keys fault...it would be nice if they sent notices to all animal shelters in your home state......the lost pet flyers are a little too busy and the photo area should be larger
By customer
Response from Petkey· Apr 14, 2020
We are sorry to hear that your pet has not yet been found. The broadcast we send goes to a variety of pet professionals, and pet owners, to let them know to be on the lookout for a lost pet. We hope to hear something on your pet soon,
Question the durability of the pet tag. Registration was confusing with names of vaccines being different than on vet invoices.
By customer
Response from Petkey· Apr 14, 2020
Unfortunately it's tough to standardize names. Different services and different vets can all use variations and abbreviations on vaccine names. If you need help entering your vaccinations, feel free to give us a call at 866-699-3463 and one of our reps will be happy to help.
I was not told by the Humane Society that I had to register. My dog broke her leash. People who found her had her chip scanned and were not given info on owner (me). A lot good the chip did.
By customer
Response from Petkey· Apr 3, 2020
We are sorry to hear that the Humane Society didn't let you know about microchip registration. But we are glad that you know now, and that your dog is now registered here at Petkey.
Still haven't received my pet ID tag
By LESLIE J.
Response from Petkey· Apr 1, 2020
I'm sorry to hear that your order has not yet arrived. I'll contact you to verify your address and get a new one mailed out.
good service...thank you
By customer
Response from Petkey· Mar 31, 2020
Awww ... thank you. We are grateful for your feedback, and happy to have you as a member of the Petkey family!
I ordered an ID card, which came in good time and all, but i was confused why when I ordered, it didn’t have me fill out the Rabies Vac date portion to be printed on the card. I thought it was strange and then thought, maybe after I purchase it, I would get a notice to add that before it printed? Anyway, hoping maybe I can just add it with a sharpie and it will work.. ?
By Nicole S.
