Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,824 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 351 reviews with 1 star · Clear filters
Used pet key since the day I got my pup the second I reported him missing they transferred ownership said they tried to call me to confirm I had 1 missed call from unknown number! Dont waste your money on pet key with apple has new tags for dogs that are easy to use and dont cost as much
By customer
I never received it!
By Joanna
You charge $45 dollars for something that was supposed to be free
By David B.
Didn’t receive any alerts or calls and have yet to find my dog. It was highway robbery if you ask me.
By customer
Response from Petkey· May 13, 2021
Microchip identification of pets rely on someone finding your pet and taking it to be scanned. We are sorry to her that your dog has not yet been found. We will reach out to you instantly when we get a call from a finder of your pet.
I set up an account but did not get an email to finish registration
By Anne
Response from Petkey· May 13, 2021
I am sorry to hear that the email did not get to you to finish your registration. Please give us a call at 866-699-3463 and one of our call center reps will be happy to help you finish up.
You were to refund my payment. I use Home Again not Petkey. This was suppose to be taken care of over a month ago.
By Not a C.
Response from Petkey· May 7, 2021
It looks like you were already refunded and your account with us has been closed. These reviews are scheduled once you initially register and unfortunately this review service does not let you cancel them once they are already scheduled so I apologize for the confusion.
I was charged for a 1 year and a lifetime fee! I should only have been charged for a lifetime fee.
By Susan
Response from Petkey· May 6, 2021
Our records show that you were refunded for this accidental overcharge. Please give us a call at 866-699-3463 and let us know this is not the case. You should have received an email confirmation.
I was accidentally tricked into the purchase thinking I was registering my hone again microchip. To me, your company provides zero benefit at all.
By ThomCat
Response from Petkey· May 3, 2021
Our company's benefit is in reuniting lost pets and their owners. We sincerely hope it's a service that you never need to use. If you have questions about your registration here please do not hesitate to give us a call at 866-699-3463 and we'll be happy to explain further.
