Any issues are immediately resolved in…an easy fast manner
Any issues are immediately resolved in a most satisfactory way I'm impressed with the customer service. They truly DO want their customers happy.
By Margaret
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
Any issues are immediately resolved in a most satisfactory way I'm impressed with the customer service. They truly DO want their customers happy.
By Margaret
Quick delivery is much appreciated.
By SHARON K.
Pet Flow is reliable, fast, and extremely helpful. When an order was sent to the wrong address, they sent someone to pick it up and reshipped the order so we got it asap!
By JESSICA M.
Service is great. Could do with better packaging. Deliveries are often damaged.
By Martin C.
Speedy accurate delivery. Good prices
By KLB
fast and reliable I have been using them for over 10 years. Customer Service superb!
By Sophai L.
Great Customer Service! They carry Earthborn products that we feed our dog! Their auto-ship program is very easy to navigate!
By JULI M.
Helpful and knowledgeable with my first purchase
By DIANA G.