good experience
good experience - nothing wrong.
By SUSAN B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
good experience - nothing wrong.
By SUSAN B.
I have been receiving automatic deliveries since 2013 and have been very pleased until this past month. I went to my account to change the time of my deliveries, due to acquiring another dog, only to find that there were no deliveries scheduled for me. I have no idea why since I had not cancelled my orders. Anyway, I had to reorder and request automatic deliveries once again. Meanwhile, I had to find the right brand of kibble locally. Now that I have things reordered I will continue to purchase from Pet Flow. Delivery is great and the price is comparable.
By Crystal
Petflow is very convenient, with competitive pricing. We’ve had great experiences overall.
By Joe G.
Terrific service.
By MARIANNE S.
Great site, but they have no sales. People like a discount once and awhile. Makes you feel appreciated. Chewy however has lots of sales.
By SUE C.
I want to give 5 stars, but actually I should only give 1 star, read on to find out what I mean. when my two bags of dog food arrived both bags had holes in them, and one hole had tape on it which means someone knew about the hole before putting it in the box. I called the company right away and without hesitation they shipped two new bags out. Bad judgement by one idiot worker should not stain the whole company, which is why they deserve 4 stars.
By GREG P.
Fast delivery to my door .
By DON D.
Great service. Easy to navigate the site and make changes to auto ship orders. Speedy shipping, even during COVID. Selection can be a little a slim leaving me to have to look at other sites for more specific items.
By LORA A.