Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
Thanks so much for getting all these formerly feral kitties to them in a timely manner. They gets 6 brands of premium grain-free and 5-6 premium brands of canned food. But. Farmina is their favorite dry food and they were not happy I let them run out. OMG...they missed 5 days of it. LOL. It was much easier to get kitty food than tp and paper towels. I'm wondering if they are hoarding it in that "National Strategic Stockpile"!
By Tamara
Excellent service during this COVID19 situation. It was difficult to reach them out via phone, however they responded to my text within 5 minutes. My order was prosessed quickly and they added my order to their urgent list. And despite how overwhelming they are I received my order on time. Thank you very much
By IULIIA K.
all very good
By daz
Great company. The Customer Service staff are extremely knowledgeable about food, and if they don't know the answer they will find it out and call you back.
By Debora S.
Shopping was easy and I found everything I needed for my pups! Shipping was fast too!
By JB
I was just browsing on line, thats how I found Petflow. Im so glad I did. They had everything I needed. My shipping was a couple days later than it was suppose to be, but they were understanding when I called. It wasnt their fault due to what is going on now. I will definitly order from Petflow again. Very Pleased. Yhankyou Petflow. Take care and stay safe.
By GERRI L.
So glad I found PetFlow! When my dog’s food was out of stock, they worked to get it to me as soon as it came back in stock with the supplier. I wasn’t able to get the item anywhere else and my dog needs prescription food, so I am very grateful. Thank you!
By Lauren
Great service as always, thanks.
By LINDA T.
