Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Pet flow is the worst place to get your pets food. I decided to go with then since not everyone has that perticular brand. Since im on auto ship program it should be shipped every 3 weeks and first time i didnt get it ive been told there was double order. I didnt get it again and been told that they cancelled my order completely. Im trying to be nice but irresposible people should get fired. Worst company ever. Would never recommend.
By Galina M.
You had our dog food listed as in stock so we ordered two bags. After quite a bit of time you alerted us that it wasn't in stock. That put us a week plus behind and we ran out of food. This is a special diet food for our dog and not easily found. Very bad experience and we won't be back.
By DAVE R.
Your company led me on to beleive the food I ordered was in process of delivery. You cancelled the order when I was down to one can at home. Then I had to struggle to find food for my cat, with no advice from you. I will not ever order from you again.
By Mary H.
I have ordered before and my order was the same, rx cat food, even in the middle of covid, first time customer and it was fast! This time..6 days after ordering it still didn't ship, I asked for it to be cancelled, and was told they weren't sure if it could be, but they would let me know, 2 days later, still no word, I sent another email, same response, so here I am 13 days after I ordered, still don't know if my order has been cancelled because they use another party because of the rx, and the status still shows shipping, I can't get a straight answer!!!! They need a new system so they can provide customers with accurate answers!! Back to getting the food from the vet, and chewy!!! I should have read the other reviews!
By TIFFANY D.
Originally my order was to ship on July 5th. Then an email said the shipment would be late and would arrive today. It currently is 8pm and I do not have my order!
By JUDITH J.
Great price, but out of stock! Why take the order in the first place? WASTE OF TIME AND EFFORT. Never coming back!
By Rick D.
I was very disappointed!!! I ordered a case of Hill's Prescription Diet c/d Canine Urinary Care Chicken & Vegetable Stew Canned Dog Food and all of sudden it was cancelled!
By JAMES B.
The food was in stock when I ordered. It took so long for your people to get the prescription from the vet. Someone even called me thinking they was calling the vets office. It was out of stock so I never got my order it was canceled. If I could have gave no stars I would of. Do yourself a favor and don’t waste your time ordering from them.
By LISA T.
