Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
So, this was my first experience ordering through PetFlow and I was hoping for a good experience as my dog needed to transition to this new food after being on chicken and rice after fasting due to a bad experience with another food. PetFlow's shipping was quick and communication along the way was reassuring. Happy to have found a nice supplier!
By John
We are new to Fromm dog food which was recommended by our Puppies Breeder. They also suggested PetFlow. These are people who have been breeding Poodles for many years. I was confused about what kind as I am transitioning from puppy to adult food. Your representative was extremely helpful about what we had ordered and what to order. Your service is excellent and prices fair.
By Paul C.
Regarding my first order with your business: I ordered three cases of wet cat food, and received them within a few days with only one damaged can.
By Gary D.
You are always dependable for getting the doggies' food shipped on time.
By MARGARET S W.
There is a good selection at competitive prices. Shipments go out right away and deliver quickly. The food that we use is always in stock to ship. Would like to see cans protected a bit more to prevent denting/damage, my only complaint.
By Melissa
When I call to place an order, i am always greeted with a nice representative and I never worry about asking any dumb questions. We have had some issues with people collecting the boxes of dog food in front of my home, but they are kind enough to work on this problem. It's getting better and I appreciate PetFlow's assistance
By Leslie H.
My order came quickly. PetFlow has great Customer service - always able to get questions answered.
By JCH
Shopping at PetFlow is easy and the prices are very fair. My cat food was shipped right away and I received it a short time period. I look forward to shopping at PetFlow in the future!
By Mary E.
